Head of AI-Driven Operational Excellence

Tieto Deutschland GmbH; Bærum; On-site; NOK 1,500,000 - 2,100,000; Full time

Job summary

Tieto Indtech is seeking a Head of Operational Excellence to drive Lean transformation, AI-enabled ways of working, and scalable governance across Multichannel & BIX. You will partner with Product, Delivery, Technology, Support and Security to deliver measurable operational outcomes.

This senior role requires a track record in large-scale change, strong leadership, and the ability to translate strategy into disciplined, data-driven improvements that boost productivity and reduce risk in an

Qualifications

• Strong track record in operational excellence, business transformation, or large-scale change management within technology, software, or service-driven organizations.

Responsibilities

• Define and drive the Operational Excellence strategy across Multichannel & BIX.
• Lead AI-enabled transformation initiatives that improve productivity, quality, and decision-making.
• Simplify and standardize processes, governance, and ways of working across the organization.
• Strengthen performance management through clear KPIs, accountability, and data-driven decision-making.
• Establish scalable operating models that support growth, efficiency, and continuous improvement.

Job description

Tieto Indtech is seeking a Head of Operational Excellence to drive Lean transformation, AI-enabled ways of working, and scalable governance across Multichannel & BIX. You will partner with Product, Delivery, Technology, Support and Security to deliver measurable operational outcomes.

This senior role requires a track record in large-scale change, strong leadership, and the ability to translate strategy into disciplined, data-driven improvements that boost productivity and reduce risk in an