Head of Operational Excellence, Tieto Indtech

Tieto; Oslo; On-site; NOK 2,100,000 - 3,200,000; Full time

Job summary

Tieto Indtech invites an accomplished leader to join our software and data business as Head of Operational Excellence in Oslo. You will shape the transformation of Multichannel & BIX, driving Lean practices, AI-enabled ways of working, and strong governance to scale operations and deliver measurable business impact.

Working with Product, Delivery, Technology, Support, and Security, you will build scalable operating models, define KPIs, and foster a culture of accountability and continuous

Qualifications

• Strong track record in operational excellence or large-scale transformation in tech/software/services.
• Experience leading Lean or transformation programmes.
• Proven ability to drive AI-enabled business improvement.
• Understanding of governance, performance management & operating models.

Responsibilities

• Define and drive the Operational Excellence strategy across Multichannel & BIX.
• Lead AI-enabled transformation initiatives to improve productivity, quality and decision-making.
• Simplify and standardize processes, governance, and ways of working.
• Strengthen performance management with clear KPIs and data-driven decisions.
• Establish scalable operating models to support growth and efficiency.
• Ensure security, compliance, risk management and governance are embedded in operations.
• Build organizational capability in Lean and continuous improvement.
• Translate business strategy into measurable operational outcomes.

Skills

Lean

AI-enabled transformation

Governance

Operational leadership

Performance management

Stakeholder management

Risk management

Change management

Leadership

Job description

Job Description

Tieto Indtech is a software and data business serving industries where reliability, efficiency, and digital infrastructure are critical. Our solutions support public sector organizations, energy and utilities companies, industrial businesses, and information-intensive operations across the Nordics and beyond.

Job Description

Tieto Indtech is a software and data business serving industries where reliability, efficiency, and digital infrastructure are critical. Our solutions support public sector organizations, energy and utilities companies, industrial businesses, and information-intensive operations across the Nordics and beyond.
As part of an ambitious transformation agenda, we are accelerating the adoption of AI, modern operating models, and continuous improvement practices across the business.

The Role

We are looking for a Head of Operational Excellence to lead the transformation of how Multichannel & BIX operates.
This is a senior cross-functional leadership role responsible for improving business performance through Lean principles, AI-enabled ways of working, strong governance, and operational discipline. Working closely with leaders across Product, Delivery, Technology, Support, and Security, you will build the operational foundation that enables the business to scale, execute strategy, and succeed in an AI-driven future.

Key Responsibilities

• Define and drive the Operational Excellence strategy across Multichannel & BIX.
• Lead AI-enabled transformation initiatives that improve productivity, quality, and decision-making.
• Simplify and standardize processes, governance, and ways of working across the organization.
• Strengthen performance management through clear KPIs, accountability, and data-driven decision-making.
• Establish scalable operating models that support growth, efficiency, and continuous improvement.
• Ensure security, compliance, risk management, and governance are embedded in business operations.
• Build organizational capability in Lean, operational leadership, and continuous improvement.
• Support senior leaders in translating business strategy into measurable operational outcomes.

What Success Looks Like

• Faster and more efficient execution across the organization.
• Increased adoption of AI in core workflows and internal services.
• Stronger business performance through improved productivity and quality.
• Greater consistency through standardized processes and governance.
• Reduced operational risk and improved compliance.
• Clear performance visibility through meaningful KPIs and reporting.
• A culture of accountability, continuous improvement, and operational excellence.

What We're Looking For

You bring a strong track record in operational excellence, business transformation, or large-scale change management within technology, software, or service-driven organizations.

You Likely Have

• Experience leading Lean or operational transformation programmes.
• Proven success driving AI-enabled business improvement.
• Strong understanding of performance management, governance, and operating models.
• Experience working across multiple business functions and influencing senior stakeholders.
• Knowledge of risk, compliance, and operational management frameworks.
• Excellent leadership, communication, and stakeholder management skills.
• A passion for building high-performing organizations and delivering measurable business impact.

Why Join Us?

This is a unique opportunity to shape how a growing software business operates in the age of AI. You will work directly with senior leaders, influence company-wide transformation, and play a critical role in creating a more scalable, efficient, and future-ready organization.
Application deadline: 15th of October, but we will process applications on an ongoing basis.

Additional Information

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion | Sustainability | Tieto