Guest Experience Concierge

Royal Caribbean Group; Oslo; On-site; NOK 320,000 - 450,000; Full time

Job summary

Royal Caribbean Group is seeking a Guest Services Officer in Oslo to ensure guest satisfaction, resolve issues promptly and deliver outstanding hospitality. The role calls for a friendly, passionate, and committed approach, active listening, and a strong guest service mindset.

You will communicate effectively with guests and shipboard teams, handle cash and basic office tasks, and maintain high standards of professionalism and courtesy.

Qualifications

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.

Skills

Customer service

Communication

Problem solving

Active listening

Multitasking

Education

High school diploma or equivalent

Tools

Cash handling

Office equipment

Job description

Royal Caribbean Group is seeking a Guest Services Officer in Oslo to ensure guest satisfaction, resolve issues promptly and deliver outstanding hospitality. The role calls for a friendly, passionate, and committed approach, active listening, and a strong guest service mindset.

You will communicate effectively with guests and shipboard teams, handle cash and basic office tasks, and maintain high standards of professionalism and courtesy.