Front Office Receptionist

Radisson Hotel Group; Oslo; On-site; NOK 420,000 - 540,000; Full time

Job summary

Radisson Blu Plaza Hotel Oslo is seeking a friendly Receptionist to be the face of one of Norway's iconic properties. You will welcome guests from around the world, manage check-in/out efficiently and handle inquiries with warmth.

The role offers a fast-paced, international environment and opportunities to upsell hotel facilities and Radisson Rewards. Join a professional Front Office team that values initiative, guest-centric service, and collaboration with Concierge, Housekeeping, F&B and

Qualifications

• Passion for creating memorable guest experiences.
• Positive, professional and solution-oriented.
• Proactive with strong ownership and follow-through.
• Fluent in English and Norwegian or another Scandinavian language.
• Strong digital skills and quick learner of new systems.
• Flexible with rotating day/evening/weekend shifts.
• Experience in hotels, travel, customer service or sales preferred.

Responsibilities

• Welcoming guests warmly and delivering smooth check-in and check-out.
• Answering guest inquiries by phone and digital channels.
• Handling reservations and cashier responsibilities.
• Following up VIP guests and special requests.
• Promoting hotel facilities and Radisson Rewards.
• Supporting a seamless guest journey with other departments.
• Contributing to upselling and department goals.
• Maintaining a welcoming and organized reception area.

Skills

Guest service

Communication

Multilingual

Digital tools

Teamwork

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Be the face of one of Norway’s most iconic hotels

As a Receptionist, you create the first and last impression of the hotel. You will welcome guests from around the world, solve a wide variety of requests and help make every guest feel seen, valued and at home.

Radisson Blu Plaza Hotel is located in the heart of Oslo and is one of Norway’s largest and most recognised hotels. With 694 rooms, a fast-paced operation and an international atmosphere.

You will join a passionate Front Office team that works closely together to deliver professional, personal and efficient service. This role is ideal for someone who enjoys meeting people, takes initiative and thrives in a busy environment.

Your key responsibilities will include:

• Welcoming guests warmly and delivering smooth, efficient check-in and check-out experiences.
• Being visible, proactive and approachable in the reception and lobby, as well as assisting guests by phone and through digital channels.
• Handling reservations, payments, cashier responsibilities
• Following up VIP guests, special requests
• Promoting hotel facilities, Radisson Rewards and relevant offers in a natural and guest-focused way.
• Contributing to upselling, guest satisfaction and the commercial goals of the department.
• Working closely with Concierge, Housekeeping, Food & Beverage, Reservations and other departments to create a seamless guest journey.
• Following shift checklists and ensuring that the reception and lobby areas are welcoming, organised and ready for our guests.

Qualifications

You will thrive in this role if you:

• Have a genuine passion for people and creating memorable guest experiences.
• Are positive, professional and solution-oriented, even when the pace is high.
• Take ownership, notice what needs to be done and follow through.
• Communicate in English and Norwegian or another Scandinavian language; additional languages are an advantage.
• Have strong digital skills and the ability to learn new systems quickly.
• Are flexible and comfortable working a rotating schedule, including daytime, evening and weekend shifts.
• Have previous experience from hotels, travel, customer service or sales; however, your personality and motivation are just as important.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -

Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career -

No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit -

Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition -

Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks -

No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as

• - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality!

If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.