Global Service Manager

Vard Group AS; Ålesund; On-site; NOK 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Inspiring international team

Flexible work hours

Company health services

Pension and insurance

Modern office facilities

Job summary

SEAONICS in Ålesund, Norway, seeks a Global Service Manager to lead and develop the worldwide service organization, ensuring efficient delivery and high performance. The role covers Norway, Poland, and Vietnam, with responsibility for strategy, process standardization, and cross-border collaboration to create value for customers.

You will drive capacity planning, KPI development and partner management while maintaining strong quality, HSE, and compliance standards across a global service

Qualifications

• Relevant higher education within engineering, technology, maritime disciplines, business or management.
• Leadership experience from service, field operations or a similar international environment.
• Preferred experience with resource and capacity planning in a project- or service-driven organization.
• Experience developing processes, KPIs and structured ways of working; experience with international service partners is an advantage.
• Strong communication and stakeholder-management skills, fluent English, and willingness to travel internationally.

Responsibilities

• Lead and develop the global service organization and Service Engineer teams across Norway, Poland and Vietnam.
• Drive global service strategy and develop the organization, capacity and capabilities required for future growth.
• Ensure effective global capacity planning, resource utilization and high-quality service delivery.
• Develop and standardize global service processes, planning tools, KPIs and ways of working.
• Build and develop the global service partner network, including partner strategy, agreements and performance follow-up.
• Manage service budgets, cost efficiency and operational performance while ensuring high standards for quality, HSE and compliance.

Skills

Global service leadership

Resource planning

Stakeholder management

English fluent

International travel

Education

Higher education in engineering/technology/maritime or business

Job description

SEAONICS will lead our customers efficiently and safely to the next level of intelligent, electrified handling and lifting solutions. In this way, we assist our customers in becoming the best in the world for sustainable exploration, development, and harvesting of the ocean space.

The company is growing, and we are constantly looking for people with a curious nature and courage. At SEAONICS, you will become part of a competent and highly specialized team that works across disciplines to deliver world-leading technology and exceptional customer experiences.

As we continue strengthening our global Aftermarket organization, we are looking for a Global Service Manager who will play a key role in ensuring efficient global service delivery, strong operational performance, and continuous development of our global service organization. If you are motivated by leading global teams, developing service strategies and partner networks, and creating value for customers, you may be the next key contributor to our team.

• Lead and develop the global service organization and Service Engineer teams across Norway, Poland and Vietnam
• Drive global service strategy and develop the organization, capacity and capabilities required for future growth
• Ensure effective global capacity planning, resource utilization and high-quality service delivery
• Develop and standardize global service processes, planning tools, KPIs and ways of working
• Build and develop the global service partner network, including partner strategy, agreements and performance follow-up
• Manage service budgets, cost efficiency and operational performance while ensuring high standards for quality, HSE and compliance

Qualifications

• Relevant higher education within engineering, technology, maritime disciplines, business or management; relevant experience may compensate for formal education
• Leadership experience from service, field operations, technical operations or a similar international environment
  
• Preferred experience with resource and capacity planning in a project- or service-driven organization
• Experience developing processes, KPIs and structured ways of working; experience with international service partners is an advantage
• Strong communication and stakeholder-management skills, fluent English, and willingness to travel internationally
  

SEAONICS works systematically for inclusion and diversity and encourage everyone to apply, even if your competence does not match 100% the above.

• Structured, analytical, and able to drive continuous improvement.
• Commercially minded and able to balance cost, quality, and customer value.
• Strong leadership skills with the ability to build and motivate teams.
• Proactive, solution-oriented, and comfortable handling complex cases.

We can offer

• Inspiring working environment with challenging tasks in an exciting and international team
• Opportunities for learning and personal development
• Flexible work hours and competitive salary and benefit package
• Company health services
• Good pension and insurance agreements
• Modern office facilities

SEAONICS and VARD recognizes the importance of having fun at work, this is why with VARD Social you will have the chance to bond with colleagues through new experiences and shared interests. The social offer varies throughout the year and includes activities like 'walk and talk' during lunch hours, fjord cruises, cooking lessons, go karting, football practices and wine tasting, just to name a few.

With the right blend offun, expertise and hard work, we are creating ships for the future.Join us!

Vice President Global Service and Upgrades