Global Services Manager

Arbeidsplassen

Ålesund

On-site

NOK 1,000,000 - 1,700,000

Full time

5 days ago

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Benefits offered by this job

Challenging international tasks

Professional development

Flexible hours

Health services

Pension and insurance

Modern office facilities

Job summary

SEAONICS seeks a Global Service Manager to lead the worldwide service organization from Norway, Poland and Vietnam, driving strategy, capacity, and partner networks to deliver top-tier service. You will shape processes, budgets and performance while ensuring quality and compliance.

The role requires fluent English, international travel, and strong leadership in an international setting, with a competitive salary and health benefits in Ålesund, Norway.

Qualifications

Relevant higher education within engineering, technology, maritime disciplines, business or management; relevant experience may compensate for formal education
Leadership experience from service, field operations, technical operations or a similar international environment
Preferred experience with resource and capacity planning in a project- or service-driven organization
Experience developing processes, KPIs and structured ways of working; experience with international service partners is an advantage
Strong communication and stakeholder-management skills, fluent English, and willingness to travel internationally

Responsibilities

Lead and develop the global service organization and Service Engineer teams across Norway, Poland and Vietnam
Drive global service strategy and develop the organization, capacity and capabilities required for future growth
Ensure effective global capacity planning, resource utilization and high-quality service delivery
Develop and standardize global service processes, planning tools, KPIs and ways of working
Build and develop the global service partner network, including partner strategy, agreements and performance follow-up
Manage service budgets, cost efficiency and operational performance while ensuring high standards for quality, HSE and compliance

Skills

Leadership experience

International environment experience

Resource planning

KPIs and processes

Communication skills

Willingness to travel

Fluent English

Education

Higher education in engineering or maritime disciplines

Job description

SEAONICS will lead our customers efficiently and safely to the next level of intelligent, electrified handling and lifting solutions. In this way, we assist our customers in becoming the best in the world for sustainable exploration, development, and harvesting of the ocean space.

The company is growing, and we are constantly looking for people with a curious nature and courage. At SEAONICS, you will become part of a competent and highly specialized team that works across disciplines to deliver world-leading technology and exceptional customer experiences.

As we continue strengthening our global Aftermarket organization, we are looking for a Global Service Manager who will play a key role in ensuring efficient global service delivery, strong operational performance, and continuous development of our global service organization. If you are motivated by leading global teams, developing service strategies and partner networks, and creating value for customers, you may be the next key contributor to our team.

Duties and responsibilities

Lead and develop the global service organization and Service Engineer teams across Norway, Poland and Vietnam
Drive global service strategy and develop the organization, capacity and capabilities required for future growth
Ensure effective global capacity planning, resource utilization and high-quality service delivery
Develop and standardize global service processes, planning tools, KPIs and ways of working
Build and develop the global service partner network, including partner strategy, agreements and performance follow-up
Manage service budgets, cost efficiency and operational performance while ensuring high standards for quality, HSE and compliance

Qualifications

Relevant higher education within engineering, technology, maritime disciplines, business or management; relevant experience may compensate for formal education
Leadership experience from service, field operations, technical operations or a similar international environment
Preferred experience with resource and capacity planning in a project- or service-driven organization
Experience developing processes, KPIs and structured ways of working; experience with international service partners is an advantage
Strong communication and stakeholder-management skills, fluent English, and willingness to travel internationally

Duties and responsibilities

Lead and develop the global service organization and Service Engineer teams across Norway, Poland and Vietnam
Drive global service strategy and develop the organization, capacity and capabilities required for future growth
Ensure effective global capacity planning, resource utilization and high-quality service delivery
Develop and standardize global service processes, planning tools, KPIs and ways of working
Build and develop the global service partner network, including partner strategy, agreements and performance follow-up
Manage service budgets, cost efficiency and operational performance while ensuring high standards for quality, HSE and compliance

Qualifications

Relevant higher education within engineering, technology, maritime disciplines, business or management; relevant experience may compensate for formal education
Leadership experience from service, field operations, technical operations or a similar international environment
Preferred experience with resource and capacity planning in a project- or service-driven organization
Experience developing processes, KPIs and structured ways of working; experience with international service partners is an advantage
Strong communication and stakeholder-management skills, fluent English, and willingness to travel internationally

SEAONICS works systematically for inclusion and diversity and encourage everyone to apply, even if your competence does not match 100% the above.

Personal qualities

Structured, analytical, and able to drive continuous improvement.
Commercially minded and able to balance cost, quality, and customer value.
Strong leadership skills with the ability to build and motivate teams.
Proactive, solution-oriented, and comfortable handling complex cases.

We can offer

Inspiring working environment with challenging tasks in an exciting and international team
Opportunities for learning and personal development
Flexible work hours and competitive salary and benefit package
Company health services
Good pension and insurance agreements
Modern office facilities

SEAONICS and VARD recognizes the importance of having fun at work, this is why with VARD Social you will have the chance to bond with colleagues through new experiences and shared interests. The social offer varies throughout the year and includes activities like 'walk and talk' during lunch hours, fjord cruises, cooking lessons, go karting, football practices and wine tasting, just to name a few.

Contacts

Kenneth Borgen, Vice President Global Service and Upgrades, 90742384

Location

Hundsværgata 8

6008ÅLESUND

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