Front of House Restaurant Manager - Skanckebua

Bergstadens Hotel & Spa As; Røros; On-site; NOK 650,000 - 850,000; Full time

Benefits offered by this job

Staff discounts

Leadership role

Recruitment assistance

Performance recognition

Job summary

Bergstadens Hotel & Spa AS i Røros søker en hands-on Front of House Restaurant Manager som setter standard, driver operasjonene og bygger en sterk gjestetilfredshet. Du leder et team med fokus på profesjonell service og kontinuerlig forbedring.

Vi ser etter en person som trives i en travel restaurant, utvikler ansatte gjennom opplæring og coaching, og som bidrar til lønnsom drift og god arbeidskultur.

Qualifications

• Har erfaring fra restauranter, barer eller hotellnæring, gjerne med ledelsesansvar
• Genuint trives med gjester og ansatte
• Leder ved eksempel og tar ansvar
• Tydelig kommunikasjon og positiv, profesjonell teamkultur
• Sterk operasjonell forståelse og oppretthOLDER standard under travle perioder
• Forstår viktigheten av god gjestetilfredshet og økonomiske resultater
• Gleder seg til å utvikle folk gjennom opplæring, coaching og oppfølging
• Har interesse for mat, cocktails, vin og kvalitetsprodukter
• Løsningsorientert og ser muligheter fremfor problemer

Responsibilities

• Daglig drift av Front of House
• Lede ved å gå foran og sette standard for profesjonalitet og service
• Skape en kultur der hver gjest blir sett, ønsket velkommen og ivaretatt
• Påse at teamet tar eierskap, finner løsninger og jobber sammen
• Opprettholde våre servicestandarder og sikre konsekvent levering
• Skape et positivt, respektfullt arbeidsmiljø med tydelige forventninger og god kommunikasjon
• Bygge tettere samarbeid mellom servering, bar og kjøkken
• Bemanning, vaktplanlegging og arbeidskostnader
• Opprettholde høye standarder for mat, drikke, renhold og presentasjon
• Opplæring og utvikling av teamet i produktkunnskap, mersalg og gjestetjeneste
• Håndtere gjestetilbakemeldinger profesjonelt og proaktivt
• Drive salg og ta ansvar for resultater, lønnsomhet og total gjesteopplevelse

Skills

Lederskap

Gjestepleie

Teamutvikling

Operasjonell innsikt

Kommunikasjon

Økonomisk bevissthet

Job description

Front of House Restaurant Manager - Skanckebua

Are you a hands‑on hospitality leader who sets the standard, inspires your team and believes exceptional service starts with making every guest feel seen?

Oppstart Etter avtale

Type ansettelse Fast, heltid 100%

Has experience from restaurants, bars or hospitality, ideally with leadership responsibility

Genuinely enjoys working with both guests and employees

Leads by example and is comfortable taking responsibility

Communicates clearly and creates a positive, professional team culture

Has strong operational understanding and can maintain standards during busy services

Understands the importance of both great hospitality and good financial results

Enjoys developing people through training, coaching and follow‑up

Has an interest in food, cocktails, wine and quality products

Is solution‑oriented and sees possibilities rather than problems

Arbeidsoppgaver

The role

You will have responsibility for:

• Daily operation of Front of House

• Leading by example and setting the standard for professionalism, attitude and service

• Creating a culture where every guest is seen, welcomed and genuinely looked after

• Ensuring the team takes ownership, finds solutions and works together

• Maintaining our Service Standards and ensuring they are consistently delivered

• Creating a positive, respectful workplace with clear expectations and strong communication

• Building strong cooperation between floor, bar and kitchen

• Staffing, scheduling and labour-cost control

• Maintaining high standards for food, drinks, cleanliness and presentation

• Training and developing the team in product knowledge, upselling and guest service

• Handling guest feedback professionally and proactively

• Driving sales and taking ownership of results, profitability and the overall guest experience

Vi tilbyr

What we offer

You’ll be joining a workplace where you have the opportunity to make a real impact on the restaurant and its continued development.

We offer:

• A key leadership role with genuine responsibility for your operation

• Support from hotel management and other department leaders

• Support with recruitment, employee relations and operational challenges

• Support from maintenance, IT and other hotel functions

• The opportunity to contribute ideas and help shape how we work

• A workplace where strong performance and achievement are recognised

• Staff benefits and discounts across our hotel operations

Most importantly, we want a manager who wants to build something with us, creating a strong team, a great atmosphere and a Skanckebua experience that makes guests want to come back.

Bergstadens Hotel & Spa is a fourth-generation hotel in the heart of UNESCO-listed Røros, combining local history and genuine hospitality with modern hotel, restaurant and spa experiences. With locally sourced food, a newly renovated spa and a strong commitment to sustainability, we are proud to create memorable experiences in one of Norway’s most unique destinations.