Front of House Receptionist | Amerikalinjen 30% position

Nordic Hotels & Resorts; Oslo; On-site; NOK 220,000 - 330,000; Part time

Benefits offered by this job

World-class training

Job summary

Amerikalinjen in Oslo is seeking a Front of House receptionist for a 30% position. You will be the hub of guest flow, handling admin tasks, guest requests and occasional emergencies with a proactive, service-focused mindset as guests begin their journey before booking a room.

You’ll embody Michelin-level service, work closely with all departments, and bring energy to a vibrant lobby that represents Oslo’s historic hotel culture. Training is provided within a world-class service culture.

Qualifications

• Provides first-class, personal service aligned with Michelin standards.
• Shows integrity and a proactive, YES attitude.
• Thrive in a fast-paced environment and take initiative during quieter moments.
• Strong communication in English; Scandinavian language skills are a plus.
• Experience with the Mews system is a major plus.

Responsibilities

• Handle administrative tasks, technical issues, guest requests and emergencies with guests present.
• Own the floor and respond quickly to guest needs throughout check-in and arrival.
• Collaborate across departments to ensure seamless, Forbes-level service.
• Maintain a problem-solving mindset to create an eclectic and unforgettable guest journey.

Skills

Problem solving

Culture awareness

Service excellence

Team collaboration

English proficiency

Tools

Mews system

Job description

Front of House receptionist | Amerikalinjen 30% position

Amerikalinjen isn’t just a hotel; it’s a vibrant, award-winning urban pulse at the heart of Oslo. As a Michelin Key property and Forbes Travel Guide Star Award Winner, we represent the pinnacle of modern luxury. We don’t just host guests; we curate the story of their journey.

This summer, we are looking for more than "receptionists." We are looking for a service champion. The receptionist at Amerikalinjen means being the "spider in the web." You will handle everything from administrative tasks and technical issues to guest requests and emergencies—all while guests are waiting to check in and the guest journey starts before the guests book a room with us. We empower you to own the floor. You won’t just be following a script; you will be applying a problem-solving mindset and decision making skills to ensure every guest experience is seamless, eclectic, and unforgettable.

Your Profile

We are looking for the "extremely dedicated"—those who identify with our history of "people in motion" and want to lead the next chapter.

• The Problem Solver: You don’t see obstacles; you see opportunities to flex your decision-making muscles.
• The Culture Carrier: You are inspired by our heritage. You don’t just check people in; you vividly convey the story of a building that has defined Oslo since 1919.
• The Service Elite: You understand the nuance of Forbes-level service—balancing warmth and personality with absolute precision.
• The Seamless Collaborator: You are a natural team player who proactively supports colleagues across all departments to ensure our collective service is flawless.
• The High-Energy Professional: You thrive in a "vibrant" environment where the lobby feels like the center of the world.

The Essentials

• Motivated by Excellence: You provide first-class, personal service that aligns with Michelin standards.
• Integrity: You demonstrate honesty and a "YES" attitude in everything you do.
• Agility: You thrive in a fast-paced environment and take initiative during the quiet moments.
• Communication: Strong English (written/spoken) is required; a Scandinavian language is a distinct advantage.
• Technical Edge: Experience with the Mews system is a major plus.
• Commitment: Available from May to August/September (rotating shifts: weekend, morning, evening, and night as required).

Why Amerikalinjen?

Beyond the prestige of working in Oslo's most exciting hotel, you will receive unique training within a world-class service culture. This is your opportunity to participate in the demanding and creative process of operating a market-leading destination.

Start date : Upon agreement

For Questions About The Position, Please Contact

Kei Shimizu

Front of House Manager

[e-mail] / [phone]