EUC Support

Teceze; Bergen; On-site; NOK 550,000 - 750,000; Full time

Job summary

Teceze is seeking a skilled L2 onsite EUC/desktop support specialist in Bergen to assist end users with Windows OS, devices, and peripheral issues. You will diagnose hardware and software incidents, support laptops, desktops, monitors, docking stations, and printers, and assist with device setup and asset management.

Responsibilities include troubleshooting network and VPN, supporting Microsoft 365 apps, handling user accounts, and maintaining timely incident documentation.

Qualifications

• Experience providing L2 onsite EUC/desktop support to end users.
• Proficiency in diagnosing and resolving Windows OS, desktop, laptop and peripheral issues.
• Familiarity with device setup, configuration and basic asset management.

Responsibilities

• Provide L2 onsite EUC/desktop support to end users.
• Troubleshoot Windows OS, desktop, laptop, and peripheral issues.
• Diagnose and resolve hardware and software incidents.
• Support laptops, desktops, monitors, docking stations, printers and other peripherals.
• Perform device setup, configuration, installation, replacement, and troubleshooting.
• Troubleshoot network connectivity, VPN and basic LAN issues.
• Assist with Microsoft 365 apps including Outlook/Teams/OneDrive.
• Handle user accounts and access-related issues in coordination with relevant teams.
• Maintain incident/ticket documentation and provide status updates.
• Coordinate with remote teams for escalations.
• Ensure onsite activities meet SLAs and quality standards.

Skills

Windows OS

Desktop support

VPN troubleshooting

Microsoft 365

Asset management

Troubleshooting

Account access & password resets

Incident documentation

Tools

Active Directory

ITIL/ITSM tooling

Ticketing system

Job description

• Provide L2 onsite EUC / desktop support to end users.
• Troubleshoot and resolve Windows OS, desktop, laptop, and peripheral issues.
• Diagnose and resolve hardware and software incidents.
• Support laptops, desktops, monitors, docking stations, printers, and other peripherals.
• Perform device setup, configuration, installation, replacement, and troubleshooting.
• Troubleshoot network connectivity, Wi-Fi, VPN, and basic LAN-related issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.
• Handle user account, password, and access-related issues in coordination with relevant teams.
• Perform hardware break/fix and basic asset management activities.
• Follow standard operating procedures, escalation processes, and security guidelines.
• Maintain accurate incident/ticket documentation and provide timely status updates.
• Coordinate with remote L2/L3 teams and other technical teams when escalation is required.
• Ensure all onsite activities are completed within agreed SLA and quality standards.