Onsite System Engineer – Level 2 EUC + Datacentre

ITProposal; Trondheim; On-site; NOK 420,000 - 540,000; Full time

Job summary

ITProposal in Norway is seeking a Level 2 Onsite System Engineer to support EUC and Data Centre environments in a 24x7 operational setting. The role requires hands-on onsite work in Tydal and dispatch-based tasks to resolve issues efficiently.

The candidate will provide Level 2 onsite IT support, troubleshooting desktops, laptops, and printers, and ensure timely resolutions. Strong English communication is essential for end-user interaction.

Qualifications

• Proven experience in L2 IT support or desktop support.
• Strong troubleshooting skills for desktops, laptops, and printers.
• Experience providing onsite and dispatch-based IT support.
• Good English communication skills.
• Must be based in or able to provide onsite coverage in Tydal, Norway.

Responsibilities

• Provide Level 2 onsite IT support and dispatch-based technical assistance.
• Troubleshoot and resolve desktop hardware and software issues.
• Diagnose and resolve printer-related problems.
• Provide technical support to end users and ensure timely issue resolution.
• Respond to service requests in accordance with the Next Business Day (NBD) SLA.
• Complete onsite visits based on the required service duration, including 2-hour, half-day, and full-day assignments.
• Maintain clear communication and provide updates on completed support activities.

Skills

L2 IT support

Onsite support

Troubleshooting

English communication

Job description

Onsite System Engineer (OSE) – Level 2 EUC + Datacentre

Location: Tydal, Norway
Employment: Full-Time
Operation: 24x7

Role Overview

We are looking for Level 2 Onsite System Engineers to support a 24x7 operational environment covering End User Computing (EUC) and Data Centre services.

Key Responsibilities

Provide Level 2 onsite IT support and dispatch-based technical assistance.
Troubleshoot and resolve desktop hardware and software issues.
Diagnose and resolve printer-related problems.
Provide technical support to end users and ensure timely issue resolution.
Respond to service requests in accordance with the Next Business Day (NBD) SLA.
Complete onsite visits based on the required service duration, including 2-hour, half-day, and full-day assignments.
Maintain clear communication and provide updates on completed support activities.
Requirements
Proven experience in L2 IT support or desktop support.
Strong troubleshooting skills for desktops, laptops, and printers.
Experience providing onsite and dispatch-based IT support.
Ability to work independently and respond to service requests promptly.
Good English communication skills.
Must be based in or able to provide onsite coverage in Tydal, Norway.

Working Hours

ShiftTimeMorning06:00 – 14:00Evening14:00 – 22:00Night22:00 – 06:00

Rotation Schedule

Morning Evening Night Off Off Off

Key Requirements

• Level 2 System Engineering experience.
• Experience supporting EUC and Data Centre environments.
• Ability to work in a 24x7 shift-based operation.
• Willingness to follow the specified rotation schedule.
• Ability to work onsite in Tydal, Norway