Onsite System Engineer (OSE) – Level 2 EUC + Datacentre

ITProposal; Trondheim; On-site; NOK 550,000 - 750,000; Full time

Job summary

ITProposal in Norway is seeking a Level 2 Onsite System Engineer (EUC & Data Centre) to support a 24x7 environment. The role focuses on L2 onsite IT support, desktop hardware/software issues, and printer troubleshooting, with 2h/half-day/full-day onsite visits.

Candidates must have strong English communication and be based in or able to cover Tydal, Norway, working a rotation covering mornings, evenings and nights.

Qualifications

• Proven experience in L2 IT support or desktop support.
• Strong troubleshooting for desktops, laptops and printers.
• Experience providing onsite and dispatch-based IT support.
• Able to work independently and respond promptly to requests.
• Good English communication skills.
• Based in or able to provide onsite coverage in Tydal, Norway.

Responsibilities

• Provide Level 2 onsite IT support and dispatch-based technical assistance.
• Troubleshoot and resolve desktop hardware and software issues.
• Diagnose and resolve printer-related problems.
• Provide technical support to end users and ensure timely issue resolution.
• Respond to service requests per the Next Business Day SLA.
• Complete onsite visits with 2-hour, half-day and full-day assignments.
• Maintain clear communication and provide updates on completed support activities.

Skills

L2 IT support

Onsite support

Desktop/Laptop support

Printer troubleshooting

English communication

Job description

Onsite System Engineer (OSE) – Level 2 EUC + Datacentre

Location: Tydal, Norway
Employment: Full-Time
Operation: 24x7

Role Overview

We are looking for Level 2 Onsite System Engineers to support a 24x7 operational environment covering End User Computing (EUC) and Data Centre services.

Key Responsibilities

Provide Level 2 onsite IT support and dispatch-based technical assistance.
Troubleshoot and resolve desktop hardware and software issues.
Diagnose and resolve printer-related problems.
Provide technical support to end users and ensure timely issue resolution.
Respond to service requests in accordance with the Next Business Day (NBD) SLA.
Complete onsite visits based on the required service duration, including 2-hour, half-day, and full-day assignments.
Maintain clear communication and provide updates on completed support activities.
Requirements
Proven experience in L2 IT support or desktop support.
Strong troubleshooting skills for desktops, laptops, and printers.
Experience providing onsite and dispatch-based IT support.
Ability to work independently and respond to service requests promptly.
Good English communication skills.
Must be based in or able to provide onsite coverage in Tydal, Norway.

Working Hours

ShiftTimeMorning06:00 – 14:00Evening14:00 – 22:00Night22:00 – 06:00

Rotation Schedule

Morning Evening Night Off Off Off

Key Requirements

• Level 2 System Engineering experience.
• Experience supporting EUC and Data Centre environments.
• Ability to work in a 24x7 shift-based operation.
• Willingness to follow the specified rotation schedule.
• Ability to work onsite in Tydal, Norway