Onsite System Engineer II – EUC & Data Centre (24x7)

ITProposal; Trondheim; On-site; NOK 550,000 - 750,000; Full time

Job summary

ITProposal in Norway is seeking a Level 2 Onsite System Engineer (EUC & Data Centre) to support a 24x7 environment. The role focuses on L2 onsite IT support, desktop hardware/software issues, and printer troubleshooting, with 2h/half-day/full-day onsite visits.

Candidates must have strong English communication and be based in or able to cover Tydal, Norway, working a rotation covering mornings, evenings and nights.

Qualifications

• Proven experience in L2 IT support or desktop support.
• Strong troubleshooting for desktops, laptops and printers.
• Experience providing onsite and dispatch-based IT support.
• Able to work independently and respond promptly to requests.
• Good English communication skills.
• Based in or able to provide onsite coverage in Tydal, Norway.

Responsibilities

• Provide Level 2 onsite IT support and dispatch-based technical assistance.
• Troubleshoot and resolve desktop hardware and software issues.
• Diagnose and resolve printer-related problems.
• Provide technical support to end users and ensure timely issue resolution.
• Respond to service requests per the Next Business Day SLA.
• Complete onsite visits with 2-hour, half-day and full-day assignments.
• Maintain clear communication and provide updates on completed support activities.

Skills

L2 IT support

Onsite support

Desktop/Laptop support

Printer troubleshooting

English communication

Job description

ITProposal in Norway is seeking a Level 2 Onsite System Engineer (EUC & Data Centre) to support a 24x7 environment. The role focuses on L2 onsite IT support, desktop hardware/software issues, and printer troubleshooting, with 2h/half-day/full-day onsite visits.

Candidates must have strong English communication and be based in or able to cover Tydal, Norway, working a rotation covering mornings, evenings and nights.