Strategic Customer Success Manager for Hospitality Tech

Munu Sweden AB; Stavanger; On-site; NOK 600,000 - 800,000; Full time

Job summary

A Norwegian scale-up empowering hospitality is seeking a Customer Success Manager to foster relationships across a diverse portfolio of restaurant and bar clients. You will drive customer retention, satisfaction, and growth through proactive engagement and clear communication. Ideal candidates thrive in a fast-paced environment, balancing customer needs with commercial insights. Join a mission-driven team where culture matters and your contributions shape the future of the industry.

Qualifications

• Enjoy owning a broad customer portfolio and prioritizing effectively.
• Thrive in a scale-up environment and help shape processes.
• Take initiative and push topics forward across teams.
• Balance customer empathy with commercial awareness.

Responsibilities

• Manage a diverse portfolio of restaurant and bar customers.
• Drive retention, satisfaction, and growth through proactive engagement.
• Spot and support growth opportunities.
• Collaborate with Product, Support, and Operations.

Skills

Customer engagement

Communication skills

Commercial awareness

Initiative

Empathy

Job description

A Norwegian scale-up empowering hospitality is seeking a Customer Success Manager to foster relationships across a diverse portfolio of restaurant and bar clients. You will drive customer retention, satisfaction, and growth through proactive engagement and clear communication. Ideal candidates thrive in a fast-paced environment, balancing customer needs with commercial insights. Join a mission-driven team where culture matters and your contributions shape the future of the industry.