Customer Lifecycle Architect (18-Month Engagement)

DN Media Group; Oslo fylke; Hybrid; NOK 650,000 - 900,000; Full time

Job summary

DN Media Group is hiring a Customer Lifecycle Specialist for an 18-month engagement in our Customer Value Optimization team in Oslo, Norway. You will design and optimize end-to-end customer journeys using multi-channel communications and data-driven personalization.

Ideal candidates will have hands-on experience with Braze, Message Geeks, Adobe or similar MA/CRM platforms, and a commercial mindset focused on revenue impact. Collaboration with analytics and tech teams is required.

Qualifications

• Experience designing end-to-end customer journeys from build to live monitoring.
• Subscription business experience is an advantage.
• Hands-on with Braze, Message Geeks, Adobe or similar MA/CRM platforms including journey building, triggers, segmentation and testing.

Responsibilities

• Build and improve customer journeys across channels (email, in-app, push, SMS).
• Personalise onboarding with data and segmentation for different customer groups.
• Monitor journey performance, run tests, and implement improvements with GDPR-compliant practices.
• Collaborate with data/analytics and product/tech teams to ship high-quality communications.

Skills

Journey design

MA/CRM platforms

Data segmentation

KPIs interpretation

Tools

Braze

Message Geeks

Adobe MA/CRM

Job description

DN Media Group is hiring a Customer Lifecycle Specialist for an 18-month engagement in our Customer Value Optimization team in Oslo, Norway. You will design and optimize end-to-end customer journeys using multi-channel communications and data-driven personalization.

Ideal candidates will have hands-on experience with Braze, Message Geeks, Adobe or similar MA/CRM platforms, and a commercial mindset focused on revenue impact. Collaboration with analytics and tech teams is required.