End-User IT Support & Asset Lifecycle Specialist

HCLTech; Trondheim; On-site; NOK 480,000 - 600,000; Full time

Benefits offered by this job

Vacation up to 20 days

Insurance package

Career development

Wellbeing program

Job summary

HCLTech is seeking an experienced End-User IT Support specialist in Norway to be the single point of contact for workplace technology needs. You will troubleshoot hardware, software, network, and mobile devices while ensuring a seamless employee experience.

Responsibilities include asset management, provisioning, and onboarding/offboarding activities. The role emphasizes rapid issue resolution, user enablement, and driving down Service Desk tickets, with a focus on Norwegian and English

Qualifications

• Strong service mindset and customer focus.
• Solid understanding of business drivers and IT impact.
• Familiar with ITSM processes and best practices.
• Proven problem-solving abilities in technology environments.
• Good communication in English; local language skills preferred.

Responsibilities

• Provide walk-in end-user IT support as the single point of contact.
• Troubleshoot hardware, software, network, and mobile devices.
• Assist with OS installations, upgrades, and configurations.
• Manage IT assets, inventory, provisioning, and lifecycle activities.
• Improve user experience by enabling self-service tools and rapid resolutions.

Skills

Service mindset

Business understanding

ITSM knowledge

Problem solving

English proficiency

Norwegian language

Job description

HCLTech is seeking an experienced End-User IT Support specialist in Norway to be the single point of contact for workplace technology needs. You will troubleshoot hardware, software, network, and mobile devices while ensuring a seamless employee experience.

Responsibilities include asset management, provisioning, and onboarding/offboarding activities. The role emphasizes rapid issue resolution, user enablement, and driving down Service Desk tickets, with a focus on Norwegian and English