Defence Tech Customer Success Lead

Levato; Norway; Hybrid; NOK 900,000 - 1,500,000; Full time

Job summary

Levato is seeking a Customer Success Manager to own onboarding, ongoing success, renewals and expansion with military customers across NATO-aligned organisations. You will engage with academies, commands, simulation centres and defence researchers to maximise value of VANTAGE.

This is a high-impact, client-facing role requiring clear communication, strategic relationship-building and the ability to translate complex AI-enabled decision-support tools for non-technical users.

Qualifications

• Essential: Experience in customer success, account management, or a client-facing role in a B2B technology environment.
• Strong communication and relationship-building skills.
• Comfortable working with technically complex products and translating them for non-technical users.

Responsibilities

• Onboarding new military organisations from contract signature to running their first wargames confidently.
• Ongoing success: regular check-ins, training sessions, and proactive engagement to meet objectives.
• Renewal and expansion: identify opportunities to deepen engagement and grow accounts within existing customer organisations.
• Voice of the customer: relay structured feedback from military users to product and engineering teams.
• Documentation and training materials: build resources to help customers become self-sufficient.
• Events and demonstrations: represent VANTAGE at customer sites, exercises, and defence conferences.

Skills

Customer success experience

Account management

Strong communication

Relationship building

Technical translation

Tools

CRM software

Job description

Levato is seeking a Customer Success Manager to own onboarding, ongoing success, renewals and expansion with military customers across NATO-aligned organisations. You will engage with academies, commands, simulation centres and defence researchers to maximise value of VANTAGE.

This is a high-impact, client-facing role requiring clear communication, strategic relationship-building and the ability to translate complex AI-enabled decision-support tools for non-technical users.