Customer success manager

Levato; Norway; On-site; NOK 900,000 - 1,500,000; Full time

Job summary

Levato is seeking a Customer Success Manager to own onboarding, ongoing success, renewals and expansion with military customers across NATO-aligned organisations. You will engage with academies, commands, simulation centres and defence researchers to maximise value of VANTAGE.

This is a high-impact, client-facing role requiring clear communication, strategic relationship-building and the ability to translate complex AI-enabled decision-support tools for non-technical users.

Qualifications

• Essential: Experience in customer success, account management, or a client-facing role in a B2B technology environment.
• Strong communication and relationship-building skills.
• Comfortable working with technically complex products and translating them for non-technical users.

Responsibilities

• Onboarding new military organisations from contract signature to running their first wargames confidently.
• Ongoing success: regular check-ins, training sessions, and proactive engagement to meet objectives.
• Renewal and expansion: identify opportunities to deepen engagement and grow accounts within existing customer organisations.
• Voice of the customer: relay structured feedback from military users to product and engineering teams.
• Documentation and training materials: build resources to help customers become self-sufficient.
• Events and demonstrations: represent VANTAGE at customer sites, exercises, and defence conferences.

Skills

Customer success experience

Account management

Strong communication

Relationship building

Technical translation

Tools

CRM software

Job description

Be the trusted partner that turns military organisations into VANTAGE advocates.

The Role

VANTAGE is trusted by armed forces across five nations — and the number is growing fast. As our first dedicated Customer Success Manager, you will be the person who ensures every customer gets the full value of that trust. You will own the relationship from onboarding through renewal, working directly with military academies, operational commands, simulation centres, and defence research organisations.

This is not a passive account management role. Our customers are sophisticated, demanding, and operating in high‑stakes environments. They expect a partner who understands their world, anticipates their needs, and helps them get more out of the platform over time. In return, you will have a front‑row seat to some of the most operationally interesting wargaming and AI‑enabled decision‑support work happening in NATO today.

What You Will Own

• Customer onboarding — guiding new military organisations from contract signature to running their first wargames confidently
• Ongoing success — regular check‑ins, training sessions, and proactive engagement to ensure customers achieve their operational objectives
• Renewal and expansion — identifying opportunities to deepen engagement and grow accounts within existing customer organisations
• Voice of the customer — bringing structured feedback from military users back to our product and engineering teams
• Documentation and training materials — building the resources that help customers become self‑sufficient and skilled
• Events and demonstrations — representing VANTAGE at customer sites, exercises, and defence conferences

Why This Role Is Unusual

Most Customer Success roles are about renewals and NPS scores. This one is about helping military planners, officers, and defence educators get more out of a platform that genuinely affects how they prepare for — and think about — complex operational challenges. When a customer at the Norwegian Naval Academy tells you their officers make faster, better decisions after using VANTAGE, you will know your work contributed to that. Not many Customer Success roles offer that.

Requirements

Essential: Experience in customer success, account management, or a client‑facing role in a B2B technology environment. Strong communication and relationship‑building skills. Comfortable working with technically complex products and translating them for non‑technical users.

A strong plus: Background in or strong familiarity with defence, military organisations, or national security. Experience working with government or public‑sector customers. Fluency in a second European language, particularly Norwegian, German, Dutch, Spanish or French.

Who you are: You genuinely enjoy building long‑term relationships with complex organisations. You are organised and proactive — you follow up before customers need to ask. You understand that in defence, trust is earned slowly and lost quickly, and you treat it accordingly. You are energised by working at the intersection of technology and national security, and you want to be close to work that has real operational consequences.

About the Company

Levato is a Norwegian defence‑technology company building VANTAGE — the NATO Alliance’s most advanced AI‑native digital wargaming and decision‑support platform. We are used by armed forces across Norway, Ukraine, the Netherlands, the United States, and beyond. We are growing fast and looking for exceptional engineers who want their work to matter.