Customer Insight Strategist

Telia Company; Oslo fylke; Hybrid; NOK 700,000 - 900,000; Full time

Benefits offered by this job

Remote work opportunities

Performance bonus

Comprehensive benefits

Job summary

Telia Norway is looking for a Customer Insight Analyst to join our Analytics team. You’ll work with data, analytics and machine learning to understand customer behavior, improve performance and enable smarter decisions across the organization.

Collaborating with Commercial, Customer Value Management, Marketing and IT, you’ll translate business questions into structured analyses, build models and dashboards, and present insights that drive actions.

Qualifications

• A few years of experience in analytics or data science.
• Strong analytical skills to structure complex questions and solve business problems.
• Interest or experience in machine learning and applying data science methods.
• Understanding of how models and insights translate to measurable business impact.
• Clear communication and collaboration skills for presenting findings.
• Interest in customer behavior and commercial performance.

Responsibilities

• Analyze customer and business performance to identify drivers behind activity.
• Translate business questions into structured analyses and recommendations.
• Develop machine learning models supporting customer insight, targeting and personalization.
• Support adoption by ensuring insights and models are used in relevant processes.
• Measure impact of initiatives through structured analysis and A/B testing where relevant.
• Create insight stories using presentations, dashboards and simple narratives for different audiences.
• Present findings and explain actions, while contributing to business discussions on implications.
• Collaborate across business and technology to understand stakeholder needs and data limitations.
• Make insights actionable by bridging business context and analytics for a data-driven culture.

Skills

A few years of analytics experience

Strong analytical skills

Machine learning interest

Clear communication

Collaboration skills

Interest in customer behavior

Education

Higher education in quantitative field

Tools

SQL

Python

R

Power BI

Qlik Sense

Tableau

Job description

Telia Norway is looking for a Customer Insight Analyst to join our Analytics team. You’ll work with data, analytics and machine learning to understand customer behavior, improve performance and enable smarter decisions across the organization.

Collaborating with Commercial, Customer Value Management, Marketing and IT, you’ll translate business questions into structured analyses, build models and dashboards, and present insights that drive actions.