Customer Insight Analyst

Telia Company; Oslo fylke; A distancia; NOK 650.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work opportunities

Bonus based on performance

Descripción de la vacante

Telia Norway seeks a Customer Insight Analyst to join our Analytics team. You will work with business stakeholders, data scientists and analysts to understand customer behavior, performance and drivers of commercial outcomes. Expect growth through increasing responsibility in analyses, presentations and stakeholder dialogue.

You’ll develop machine learning models, translate questions into insights and help embed data-driven thinking across channels, with support from senior colleagues.

Formación

• Curiosity with a business mindset and willingness to learn.
• Experience or strong interest in analytics or data science.
• Clear communication and collaboration with stakeholders.
• Understanding how insights drive business outcomes.

Responsabilidades

• Analyze customer and business performance to identify drivers behind activity, churn and value.
• Translate business questions into structured analyses and actionable insights.
• Develop machine learning models supporting customer insight and targeting.
• Support adoption by ensuring insights are understood and used in processes.
• Measure impact with structured analysis and A/B testing where relevant.
• Create insight stories using dashboards and clear narratives for audiences.
• Present findings and discuss business implications with stakeholders.
• Collaborate across business and technology to align data needs.

Conocimientos

Analytical skills

Business mindset

Curiosity

Educación

Higher education in data science

Statistics

Economics

Herramientas

SQL

Python

R

Power BI

Tableau

Descripción del empleo

We’re looking for a Customer Insight Analyst to join us at Telia Norway.

I’m Anna Moen , Head of Analytics , and I’m looking for a curious, business-minded analyst who is eager to learn, contribute and make an impact with us.

At Telia Norway, we use data, analytics and machine learning to better understand our customers, improve business performance and enable smarter decision-making across the organization. You will join our Analytics team, where we provide insights, reporting, advanced analytics and data-driven recommendations across different business areas.

We collaborate closely with Commercial, Customer Value Management, Marketing, MarTech, IT and other teams. In this role, you will work closely with the business and alongside experienced analysts, data scientists and stakeholders to help teams understand customer behavior, business performance and the drivers behind commercial outcomes. You will receive support in your development while gradually taking greater responsibility for analyses, presentations and stakeholder dialogue.

What you’ll do:

• Analyze customer and business performance to identify key drivers behind customer activity, sales, churn, usage, value and other outcomes.
• Translate business questions into structured analyses, clear recommendations and decision support, including ad hoc and recurring insight work.
• Develop machine learning models supporting customer insight, targeting, personalization and business priorities.
• Support adoption by ensuring analytical insights and models are understood, used and followed up in relevant processes and channels.
• Measure impact of initiatives, models and customer actions through structured analysis, test design and A/B testing where relevant.
• Create insight stories using clear presentations, charts, dashboards and simple narratives tailored to different audiences.
• Present findings by explaining what matters, why it matters and which actions should be considered, while contributing to discussions on business implications.
• Collaborate across business and technology to understand stakeholder needs, priorities, available data, definitions and limitations.
• Make insights actionable by bridging business context and analytical methods and supporting a data-driven culture for non-technical audiences.

What will help you thrive in this role:

We are looking for a curious, business-oriented analyst with a few years of experience in analytics or data science, a strong learning mindset and motivation to grow.

• A few years of experience in analytics, customer insight, data science or similar work.
• Strong analytical skills to structure complex questions and solve business problems.
• Experience or strong interest in machine learning and applying data science methods to business questions.
• Understanding of how models and insights create measurable impact in channels and business processes.
• Clear communication and collaboration skills for presenting findings and working closely with business stakeholders.
• Interest in customer behavior, commercial performance and business drivers.

Experience that would be valuable:

• Relevant higher education in data science, statistics, economics, business analytics, mathematics, computer science or another quantitative field.
• Analytical and reporting tools such as SQL, Python, R, Power BI, Qlik Sense or Tableau.
• Relevant analysis experience in customer, marketing, sales, churn, product or financial analysis.
• Statistical and modelling experience including segmentation, predictive modelling, experimentation, A/B testing or effect measurement.
• Machine learning experience in developing, evaluating or operationalizing models is an advantage.
• Industry experience from telecom, subscription businesses, digital services or customer analytics is an advantage, but not required.

Join us to shape smarter living for people, businesses, and the planet

At Telia, we’re a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Leading Telecommunications Operator & Climate Leader , we drive change with large-scale, impactful projects while building a sustainable, inclusive world.

Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact.

What we offer

When you join us,you’llreceive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more.You’llalso have the chance to earn a bonus based on your performance and Telia’s results.

Ready to make better happen?

We look forward to receiving your application by October 28, 2026.

If you’re selected for the next stage, you’ll be contacted by our Talent Acquisition Partner. Background and reference checks will be part of the process.

Want to know more about this role? Please reach out to Anna Moen, Head of Analytics at [e-mail].

Equal opportunities

At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual’s needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we’re dedicated to fostering an inclusive work environment where your uniqueness is our strength.

Join us and let’s make better happen - together!