Customer Growth Lead — Build a Scalable Growth Engine

Installer; Oslo; On-site; NOK 900,000 - 1,100,000; Full time

Benefits offered by this job

Direct access to founders

Autonomy in building the function

Competitive base salary with variable

Job summary

Installer.com in Oslo is building a dedicated Customer Growth function from the ground up, with the founders and CCO guiding the effort. You will own the full lifecycle and work with customers at strategic and operational levels to drive expansion and renewal.

This is the first dedicated hire for the function, offering autonomy, direct influence on strategy, and a performance-based compensation model tied to net revenue retention and usage.

Qualifications

• 3+ years in a high-performance environment (startup, scaleup, top consulting firm).
• You build relationships customers genuinely trust.
• You are comfortable with ambiguity and can build processes from scratch.
• Track record of delivering measurable results.
• You are not afraid to push for change and own renewal conversations with customers.
• Work independently, think analytically, communicate clearly.

Responsibilities

• Own the full customer lifecycle: onboarding, implementation, adoption, expansion and renewal.
• Influence the product roadmap through customer feedback and commercial insights.
• Build playbooks and processes that define how we support customers at scale.
• Define key metrics and own the targets.
• Leverage customer data to spot growth opportunities and predict churn.

Job description

Installer.com in Oslo is building a dedicated Customer Growth function from the ground up, with the founders and CCO guiding the effort. You will own the full lifecycle and work with customers at strategic and operational levels to drive expansion and renewal.

This is the first dedicated hire for the function, offering autonomy, direct influence on strategy, and a performance-based compensation model tied to net revenue retention and usage.