CRM and Sales Operations Lead

Kongsberg Satellite Services AS; Tromsø; Hybrid; NOK 900,000 - 1,200,000; Full time

Benefits offered by this job

Global space industry exposure

International working environment

Career development in a growing tech-f

Competitive compensation

Job summary

KSAT invites an experienced CRM & Sales Operations Lead to advance our Dynamics 365 CRM and sales operations framework across the commercial teams. You will work closely with Sales, Marketing, Finance, and Service to ensure data, processes, and reporting enable efficient operations and sustained growth.

In this role, you will strengthen data quality, governance, and user adoption, laying the foundation for effective sales execution and informed decision-making across KSAT.

Qualifications

• Experience in a Sales Operations, Revenue Operations, CRM Management, or similar business operations role.
• Hands-on experience with Microsoft Dynamics 365 CRM and Power BI.
• Solid understanding of sales processes, pipeline management, and forecasting.
• Strong problem-solving and proactive mindset.
• Clear communication and ability to translate data into insights.

Responsibilities

• Own and continuously develop the Dynamics 365 CRM platform to support objectives.
• Drive CRM adoption through training, best practices, and user support.
• Ensure high data quality and establish reporting structures for insights.
• Support CRM-related projects, enhancements, and integrations.
• Own and optimize the sales operations framework, processes, tools, and reporting.
• Create dashboards, KPIs, and performance reporting for management and sales teams.
• Support pipeline management, forecasting accuracy, and performance analysis.
• Support onboarding and tool adoption as part of sales enablement.

Skills

Sales Operations

CRM Management

Power BI

Dynamics 365

Forecasting

Education

Bachelor's degree or equivalent

Tools

Dynamics 365 CRM

Power BI

Job description

KSAT's commercial organization depends on reliable data, effective processes, and tools that enable informed decision-making . We are looking for a CRM & Sales Operations Lead to take a leading role in developing these capabilities across the company.

You will be responsible for the continued development of our Dynamics 365 CRM platform and for improving the sales operations framework used by our commercial teams. Working closely with Sales, Marketing, Finance, and Service departments, you will help ensure that processes, data, and reporting support efficient operations and contribute to KSAT's long-term growth.

About the Role

This position is ideal for someone who enjoys combining business processes, technology, data, and cross-functional collaboration. You are motivated by creating structure, improving ways of working, and helping teams make better use of systems and information in their daily work. In this role, you will play an important part in ensuring that our CRM platform and sales operations processes evolve in line with the company's needs. By strengthening data quality, reporting, governance, and user adoption, you will help provide the foundation for effective sales execution, informed decision-making, and continued growth across KSAT.

Responsibilities

CRM & Data

• Own and continuously develop the company's Dynamics 365 CRM platform, ensuring it supports business objectives and sales processes.
• Drive CRM adoption across the organization through training, best practices, and user support.
• Ensure high data quality and establish reporting structures that provide actionable business insights.
• Support CRM-related projects, enhancements, and integrations .

Sales Operations

• Own and optimize the sales operations framework, including sales processes, tools, and reporting.
• Develop, maintain, and improve sales processes, workflows, and governance .
• Create and maintain dashboards, KPIs, and performance reporting for management and sales teams.
• Support pipeline management, forecasting accuracy, and performance analysis.
• Support sales enablement initiatives , including onboarding, training, and tool adoption.

Essential Skills and Qualifications

• Experience in a Sales Operations, Revenue Operations, CRM Management, or similar business operations role.
• Strong hands-on experience with Microsoft Dynamics 365 CRM and Power BI .
• Solid understanding of sales processes, pipeline management, and forecasting.
• Strong problem-solving skills with a structured and proactive mindset.
• Good communication skills and the ability to translate data into actionable insights.

Personal Qualities

• Structured and detail oriented.
• Proactive and solution focused.
• Strong business understanding combined with technical curiosity.
• Comfortable driving change and influencing stakeholders.
• Motivated by improving processes, systems, and the way teams work together.

KSAT - A Stellar Workplace:

At KSAT, you will become part of an ambitious and highly competent international organization operating at the forefront of the global space industry.

We offer:

• A unique opportunity to contribute to some of the world's most exciting space programs and missions.
• A key role in shaping KSAT's future CRM strategy and roadmap.
• An international working environment with highly skilled and dedicated colleagues.
• A flexible and collaborative work environment focused on teamwork and achievements.
• The opportunity to build a long-term career with a financially strong and growing company.

• A unique opportunity to contribute to some of the world's most exciting space programs and missions.
• A key role in shaping KSAT's future CRM strategy and roadmap.
• An international working environment with highly skilled and dedicated colleagues.
• A flexible and collaborative work environment focused on teamwork and achievements.
• The opportunity to build a long-term career with a financially strong and growing company.

At KSAT, we are driven by a shared commitment to excellence and a passion for enabling space missions that make a difference around the world.

Learn more about KSAT and explore what it's like to work with us at SPACE UP YOUR CAREER: KSAT Careers.

Diversity & Inclusion

KSAT recognizes the value of diversity and actively works to create an inclusive workplace. We encourage qualified candidates of all backgrounds, genders, ages, and cultures to apply. Security Requirements The successful candidate must satisfy applicable authorization and security requirements. Final candidates will be subject to a background check.

CRM and Sales Operations Lead

Sted: Tromsø, NO, 9011

Jobbtype: Fast

OM KSAT