Customer Success Manager

Kongsberg Satellite Services AS; Tromsø; Hybrid; NOK 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Pension schemes

Telephone and mobile subscriptions

Company cabin

Support for sports

Job summary

KSAT is seeking a Customer Success Manager to onboard new customers, own renewals, and drive retention across a global portfolio. You will monitor performance, advocate for customers, and share insights with product and engineering teams.

The role supports onboarding and ongoing success across KSATlite services, with eligibility for Norwegian security clearance and potential base in Tromsø, Trondheim, or Oslo. English fluency is essential.

Qualifications

• Experience in customer success, account management, or project management in a technical environment.
• Strong English communication; Norwegian is a plus.
• Interest in technology, space, or satellite communications.
• Ability to manage multiple customers across time zones.

Responsibilities

• Onboard new customers and manage the full customer journey.
• Own renewals and drive retention across your portfolio.
• Monitor operational performance and act on anomalies.
• Maintain accurate records of customer interactions and feedback.
• Serve as the voice of the customer internally.
• Share customer insights with product and engineering teams.
• Manage a diverse portfolio of customers across time zones.
• Stay current on KSATlite services and upcoming capabilities.

Skills

Customer success

Account management

English communication

Technical curiosity

Education

Bachelor's degree in engineering or related field

Tools

CRM systems

Job description

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Every day, KSATlite's ground network handles thousands of satellite contacts for operators around the world, from ambitious NewSpace start-ups to established space agencies. Behind every one of those customers is a relationship that needs to be built, maintained, and grown. That's where you come in. As a Customer Success Manager, you are the person our customers trust most. You are their guide through onboarding, their first call when something needs attention, and their advocate inside KSATlite when the product needs to evolve. You won't just manage accounts, you will shape the customer experience that makes KSATlite the partner of choice in the ground segment industry.

The position can be based in Tromsø, Trondheim, or Oslo. Candidates must be eligible to obtain Norwegian security clearance.

What you will do

• Onboard new customers and manage the full customer journey
• Own renewals and drive retention across your portfolio
• Monitor operational performance and act on anomalies
• Maintain accurate records of customer interactions and feedback
• Serve as the voice of the customer internally
• Share customer insights with product and engineering teams
• Manage a diverse portfolio of customers across time zones
• Stay current on KSATlite services and upcoming capabilities

What you bring

• Experience in customer success, account management, or project management, ideally in a technical environment
• Strong communication skills in English; Norwegian is a plus
• A genuine interest in technology, space, or satellite communications, previous exposure is an advantage
• The ability to manage multiple customers and priorities simultaneously without dropping the ball
• A proactive mindset: you spot issues before customers do and you follow through
• Comfort working across time zones and with an international customer base
• A degree in engineering, technology, or a related field

Why this role stands out

• Your customers are launching satellites. The work has stakes, and that makes it meaningful
• You sit at the intersection of customer, product, and engineering, with real influence on all three
• KSATlite is growing fast: the customers and challenges you face today will be different in 12 months
• You will build relationships with some of the most interesting organizations in the space industry

KSAT - A Stellar Workplace

We are a rapidly growing organization with solid finances. With us, you get skilled and committed colleagues, a flexible and varied everyday life, opportunities to grow and a unique opportunity to help develop an exciting future for KSAT. If this wasn't enough, we also offer, among other things:

• A central role in a 70-person team that punches well above its weight in the global space industry
• We are a social group who do things outside of work, both under the auspices of the company and on private initiative. Here you will be included from day one.
• Competitive salary conditions, training courses, training room at work that employees are free to use, very good health insurance and pension schemes, telephone and mobile subscriptions, company cabin, support for sports, etc
• An environment you are guaranteed to learn from - regardless of your level of expertise today. You will join an environment with high competence and with a strong desire and will to deliver world-class quality - at all levels of the organisation.

KSAT sees the importance to ensure diversity in the company by taking gender, age, and cultural background into account during recruitment. Candidates must be eligible to obtain Norwegian security clearance. This is a firm requirement for the position, and candidates in final stages will go through a background check done by Semac. We review applications on an ongoing basis.
Security clearance: Candidates must be eligible to obtain Norwegian security clearance. This is a firm requirement for the position.

Security clearance: Candidates must be eligible to obtain Norwegian security clearance. This is a firm requirement for the position.

If you have any questions regards to the position you can contact Tuva Eriksen Ringheim, KSATlite Customer Onboarding Lead.

Customer Success Manager

Category: Other

Location: Tromsø, NO, 9011

Job Type:

Application Deadline: 12112026

OM KSAT