Customer Success Manager

Kongsberg Satellite Services (KSAT); Tromsø; On-site; NOK 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Pension scheme

Company cabin

Training courses

Training room at work

Telephone and mobile subscriptions

Job summary

KSATlite is seeking a Customer Success Manager to onboard new customers, manage the full customer journey, and own renewals across an international portfolio. You will monitor performance, maintain records, and advocate for customers to product and engineering teams.

You will collaborate across time zones from Tromsø, Trondheim, or Oslo, bringing an engineering/tech mindset and strong English communication.

Qualifications

• Experience in customer success, account management, or project management.
• Strong communication skills in English.
• A degree in engineering, technology, or a related field.
• Eligible to obtain Norwegian security clearance.
• Comfort working across time zones and with an international customer base.
• Competitive salary conditions.
• Training courses.
• Training room at work.
• Very good health insurance and pension schemes.
• Company cabin.

Responsibilities

• Onboard new customers and manage the full customer journey
• Own renewals and drive retention across your portfolio
• Monitor operational performance and act on anomalies
• Maintain accurate records of customer interactions and feedback
• Serve as the voice of the customer internally
• Share customer insights with product and engineering teams
• Manage a diverse portfolio of customers across time zones
• Stay current on KSATlite services and upcoming capabilities

Skills

Customer success

Account management

Project management

English communication

Time zone coordination

Education

Degree in engineering, technology, or related field

Job description

Onboard new customers, manage the customer journey, own renewals, monitor performance, and serve as the voice of the customer internally.

• Experience in customer success, account management, or project management
• Strong communication skills in English
• A degree in engineering, technology, or a related field
• Eligible to obtain Norwegian security clearance
• Comfort working across time zones and with an international customer base
• Competitive salary conditions
• Training courses
• Training room at work
• Very good health insurance and pension schemes
• Company cabin

Be the reason our customers succeed in space

The opportunity

Every day, KSATlite's ground network handles thousands of satellite contacts for operators around the world, from ambitious NewSpace start-ups to established space agencies. Behind every one of those customers is a relationship that needs to be built, maintained, and grown. That's where you come in. As a Customer Success Manager, you are the person our customers trust most. You are their guide through onboarding, their first call when something needs attention, and their advocate inside KSATlite when the product needs to evolve. You won't just manage accounts, you will shape the customer experience that makes KSATlite the partner of choice in the ground segment industry.

The position can be based in Tromsø, Trondheim, or Oslo.

What you will do

Onboard new customers and manage the full customer journey

Own renewals and drive retention across your portfolio

Monitor operational performance and act on anomalies

Maintain accurate records of customer interactions and feedback

Serve as the voice of the customer internally

Share customer insights with product and engineering teams

Manage a diverse portfolio of customers across time zones

Stay current on KSATlite services and upcoming capabilities

What you bring

Experience in customer success, account management, or project management, ideally in a technical environment

Strong communication skills in English; Norwegian is a plus

A genuine interest in technology, space, or satellite communications, previous exposure is an advantage

The ability to manage multiple customers and priorities simultaneously without dropping the ball

A proactive mindset: you spot issues before customers do and you follow through

Comfort working across time zones and with an international customer base

A degree in engineering, technology, or a related field

Why this role stands out

Your customers are launching satellites. The work has stakes, and that makes it meaningful

You sit at the intersection of customer, product, and engineering, with real influence on all three

KSATlite is growing fast: the customers and challenges you face today will be different in 12 months

You will build relationships with some of the most interesting organizations in the space industry

KSAT - A Stellar Workplace

We are a rapidly growing organization with solid finances. With us, you get skilled and committed colleagues, a flexible and varied everyday life, opportunities to grow and a unique opportunity to help develop an exciting future for KSAT. If this wasn't enough, we also offer, among other things:

A central role in a 70-person team that punches well above its weight in the global space industry

We are a social group who do things outside of work, both under the auspices of the company and on private initiative. Here you will be included from day one.

Competitive salary conditions, training courses, training room at work that employees are free to use, very good health insurance and pension schemes, telephone and mobile subscriptions, company cabin, support for sports, etc

An environment you are guaranteed to learn from - regardless of your level of expertise today. You will join an environment with high competence and with a strong desire and will to deliver world-class quality - at all levels of the organisation.

If you have any questions regards to the position you can contact Tuva Eriksen Ringheim, KSATlite Customer Onboarding Lead.

• Account Management

Customer relationship, Technical Aptitude, Renewals & Retention