B2B Tech Support Specialist — Night Shifts

Bezep Solutions; Time; On-site; NOK 283,317 - 414,078; Full time

Job summary

Bezep Solutions is seeking a Technical Support Agent for an on-site, full-time role in Prishtina. You will provide technical support to clients via phone, email, and chat, and you will troubleshoot and resolve platform-related issues while logging and tracking issues in the support system.

The ideal candidate will have 3+ years of experience in technical support or a similar role, strong communication and problem-solving skills, and be comfortable working night shifts with experience in a B2B

Qualifications

• 3+ years of experience in technical support or a similar role.
• Good communication and problem-solving skills.
• Comfortable working mostly night shifts; experience in B2B environment.

Responsibilities

• Provide technical support to clients via phone, email, and chat
• Troubleshoot and resolve platform-related issues
• Log and track issues in the support system

Skills

Technical support experience

Communication skills

Problem-solving

Night shift readiness

B2B environment experience

Job description

Bezep Solutions is seeking a Technical Support Agent for an on-site, full-time role in Prishtina. You will provide technical support to clients via phone, email, and chat, and you will troubleshoot and resolve platform-related issues while logging and tracking issues in the support system.

The ideal candidate will have 3+ years of experience in technical support or a similar role, strong communication and problem-solving skills, and be comfortable working night shifts with experience in a B2B