Technical Support Agent

Bezep Solutions; Time; On-site; NOK 283,317 - 414,078; Full time

Job summary

Bezep Solutions is seeking a Technical Support Agent for an on-site, full-time role in Prishtina. You will provide technical support to clients via phone, email, and chat, and you will troubleshoot and resolve platform-related issues while logging and tracking issues in the support system.

The ideal candidate will have 3+ years of experience in technical support or a similar role, strong communication and problem-solving skills, and be comfortable working night shifts with experience in a B2B

Qualifications

• 3+ years of experience in technical support or a similar role.
• Good communication and problem-solving skills.
• Comfortable working mostly night shifts; experience in B2B environment.

Responsibilities

• Provide technical support to clients via phone, email, and chat
• Troubleshoot and resolve platform-related issues
• Log and track issues in the support system

Skills

Technical support experience

Communication skills

Problem-solving

Night shift readiness

B2B environment experience

Job description

About The Employer

Bezep Solutions is an AI and software development company building products for clients across Europe and the US.

Technical Support Agent

Location: Prishtina
Department: Engineering
Job Type: On-site, Full Time

Responsibilities

Job Description
Provide technical support to clients via phone, email, and chat Troubleshoot and resolve platform-related issues Log and track issues in the support system

Requirements

3+ years of experience in technical support or a similar role Good communication and problem-solving skills Comfortable working mostly night shifts Experience in b2b environment.