On-Site IT Support Pro: Windows, Mac & Networking

BCIC Swiss; Oslo; On-site; NOK 45,000 - 60,000; Full time

Job summary

BCIC Swiss GmbH is seeking an IT Support Specialist for a dispatch role in Oslo, Norway. Candidates must hold a valid work permit and have several years of experience in the IT field.

The IT Support Specialist will provide first- and second-level support for customers, working with third-party vendors to resolve complex issues and maintain ticket updates for reported incidents. Knowledge in Windows, macOS, and basic networking is essential.

Qualifications

• Must hold a valid work permit in Norway.
• Several years of experience in the IT field.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS.
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Skills

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows & macOS support

Basic Networking

Job description

BCIC Swiss GmbH is seeking an IT Support Specialist for a dispatch role in Oslo, Norway. Candidates must hold a valid work permit and have several years of experience in the IT field.

The IT Support Specialist will provide first- and second-level support for customers, working with third-party vendors to resolve complex issues and maintain ticket updates for reported incidents. Knowledge in Windows, macOS, and basic networking is essential.