On-Site IT Support Specialist — Windows, Mac & Networking

BCIC Swiss; Oslo; On-site; NOK 400,000 - 550,000; Full time

Job summary

BCIC Swiss GmbH, located in Oslo, Norway, is seeking an IT Support Specialist to provide first- or second-level contact and problem resolutions for customer issues. The ideal candidate will have expertise in troubleshooting, Windows and macOS support, and maintaining ticket updates for incidents.

The role involves working with third-party vendors and performing repairs on desktops, laptops, and printers. Candidates should possess strong problem-solving skills and knowledge of basic networking.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber.
• Should have basic knowledge of the Mac operating system.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and other peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Skills

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows support

macOS support

Basic Networking

Job description

BCIC Swiss GmbH, located in Oslo, Norway, is seeking an IT Support Specialist to provide first- or second-level contact and problem resolutions for customer issues. The ideal candidate will have expertise in troubleshooting, Windows and macOS support, and maintaining ticket updates for incidents.

The role involves working with third-party vendors and performing repairs on desktops, laptops, and printers. Candidates should possess strong problem-solving skills and knowledge of basic networking.