Attendance Support Officer

Civic Recruitment Limited; Moss; On-site; NOK 265,000 - 378,000; Full time

Benefits offered by this job

Bi-weekly payments

Job summary

Civic Recruitment Limited is advertising a 2 - 3 month contract for an Attendance Support Officer to help improve attendance, attainment, engagement and wellbeing of children. You will work with pupils, parents, schools and partner agencies, including home visits and safeguarding concerns, to implement Attendance Improvement Plans and data-led interventions.

You will collaborate with education professionals to identify barriers, deliver advice, monitor progress and maintain records while

Qualifications

• At least 5 GCSEs at Grade C or above or equivalent.
• Level 4 qualification in a relevant discipline or significant equivalent experience.
• Experience working with children, families or vulnerable groups.
• Knowledge of safeguarding regulations and education legislation.

Responsibilities

• Identify and address barriers to school attendance with schools and families.
• Undertake home visits to assess needs and support return to regular attendance.
• Provide guidance on attendance expectations and relevant legislation.
• Mentor pupils to address anxieties affecting engagement in education.
• Collaborate with education social workers and partners to plan interventions.
• Maintain accurate records and contribute to Attendance Improvement Plans.
• Analyse attendance data and support schools with strategies.

Skills

Child engagement

Safeguarding knowledge

Education sector experience

School collaboration

Education

5 GCSEs

Level 4 qualification in Youth/Community Work or Health and Social Care

Tools

Attendance systems

Job description

Moss, United Kingdom | Posted on 14/09/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

2 - 3 Month Contract With A Local Authority

Job Purpose

We are seeking a proactive, compassionate, and resilient Attendance Support Officer to help improve the attendance, attainment, engagement, and wellbeing of children and young people. You will work directly with pupils, parents/carers, schools, and partner agencies to identify and address barriers to regular education attendance, including complex family and safeguarding concerns. The role will involve carrying out home visits, supporting Attendance Improvement Plans, providing advice to schools, and contributing to effective attendance interventions. You will also analyse attendance information, identify emerging concerns, and work collaboratively with education, social care, and other professionals to achieve positive outcomes for children and families.

Key Responsibilities

• Work closely with schools, pupils, parents/carers, and education professionals to identify and address barriers to school attendance.
• Undertake home visits to establish reasons for absence, assess needs, and support pupils to return to and maintain regular attendance.
• Provide advice and guidance to pupils and families regarding attendance expectations and the implications of relevant attendance legislation.
• Act as a mentor and positive support to pupils, helping them address anxieties, concerns, and difficulties affecting their engagement with education.
• Build constructive and professional relationships with parents/carers, encouraging their involvement in improving their child's attendance.
• Facilitate Attendance Improvement Plans (AIPs), monitor progress, and maintain accurate records of interventions and outcomes.
• Analyse attendance data to identify pupils requiring additional support and help schools develop effective attendance strategies.
• Complete attendance audits within schools, reviewing attendance processes and procedures and providing feedback and recommendations for improvement.
• Work collaboratively with Education Social Workers and other professionals to determine appropriate interventions for persistent or complex non-attendance.
• Liaise with internal departments, external agencies, and partner organisations and participate in relevant multi‑agency meetings to support positive outcomes for pupils.
• Identify and appropriately elevate safeguarding concerns, following relevant safeguarding procedures and ensuring concerns are referred to the appropriate professionals.
• Maintain accurate and detailed case records, correspondence, attendance information, intervention data, and reports in line with relevant requirements.
• Provide timely attendance data and information to the Education Support Manager and relevant school staff to support monitoring, evaluation, and service improvement.
• Research and share effective approaches, models, and good practice for improving school attendance and engagement.
• Contribute to staff meetings, training, service initiatives, and projects designed to improve attendance and educational outcomes.

Requirements

• At least 5 GCSEs at Grade C or above, or equivalent qualifications.
• Level 4 qualification in a relevant discipline such as Youth and Community Work, Health and Social Care, or a related field, or significant equivalent specialist experience within schools, attendance services, or a relevant setting.
• Experience of working with children, young people, families, or vulnerable groups, particularly those who may be hard to engage.
• Experience working within an education, schools, social care, youth, community, or related environment.
• Knowledge and understanding of factors that can affect school attendance, engagement, and educational outcomes.
• Knowledge of relevant legislation and guidance relating to education, children, safeguarding, and social care, including the Education Act 1996, Children Act 1989 and 2004, and Social Services and Well‑being (Wales) Act 2014.
• Experience of working with attendance systems, databases, or similar information management systems is desirable.
• Experience of supporting vulnerable young people to improve attendance, engagement, and participation in education.
• Experience of working collaboratively with schools and other professional or partner agencies.
• Understanding of safeguarding responsibilities and the ability to recognise

Additional Information

• Location: Wrexham - School-based / Learning Centre Whitegate, with travel across the County Borough as required.
• Hours per week: Full-time hours, as determined by the service.
• Bi-Weekly Payments: Paid every two weeks.