Workplace Experience Specialist - Soft Services

JPGray - Netherlands; Amsterdam; On-site; EUR 40,000 - 62,000; Full time

Job summary

JPGray - Netherlands in Amsterdam is seeking a Workplace Experience Specialist to create an engaging, inclusive and high-performing workplace. You will blend hospitality with operations to support employees daily.

Collaborating with Workplace Services, Community, Events, Security and business leaders, you will drive initiatives, manage suppliers, analyze feedback and promote wellbeing and sustainability across our offices.

Qualifications

• Experience in workplace services, employee experience, facilities, hospitality or corporate events.
• Strong vendor and supplier management experience.
• Excellent stakeholder management and communication skills.
• Experience delivering projects and operational improvements.
• Strong organisational and planning capabilities.
• Data-driven mindset with analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced international environment.

Responsibilities

• Lead and continuously improve workplace services, events and employee experience initiatives.
• Manage supplier performance across multiple soft services contracts and ensure service delivery meets agreed standards.
• Drive workplace engagement through social, wellbeing and community-building activities.
• Support workplace-related projects and implement operational improvements.
• Build strong partnerships with internal stakeholders and business leaders.
• Analyse employee feedback and workplace data to identify improvement opportunities.
• Support emergency response preparedness and workplace safety initiatives alongside Security and ERO teams.
• Manage escalations and ensure a seamless employee experience.
• Promote sustainability, inclusion and wellbeing across workplace services.

Skills

Workplace services

Vendor management

Stakeholder management

Project management

Planning

Analytics

Prioritization

Job description

Workplace Experience Specialist - Soft Services

Location: Amsterdam
Hours: Full-time
Contract: 6 Months
Languages: English

About the Role

As a Workplace Experience Specialist, you will play a key role in creating an engaging, inclusive and high-performing workplace environment.

You will combine operational excellence with hospitality, employee experience and community-building initiatives to ensure employees feel connected, supported and inspired every day.

Working closely with Workplace Services, Community, Events, Security and business stakeholders, you will help shape the employee experience across our headquarters locations.

What You'll Do

• Lead and continuously improve workplace services, events and employee experience initiatives.
• Manage supplier performance across multiple soft services contracts and ensure service delivery meets agreed standards.
• Drive workplace engagement through social, wellbeing and community-building activities.
• Support workplace-related projects and implement operational improvements.
• Build strong partnerships with internal stakeholders and business leaders.
• Analyse employee feedback and workplace data to identify improvement opportunities.
• Support emergency response preparedness and workplace safety initiatives alongside Security and ERO teams.
• Manage escalations and ensure a seamless employee experience.
• Promote sustainability, inclusion and wellbeing across workplace services.

What You Bring

• Proven experience within workplace services, employee experience, facilities, hospitality or corporate events.
• Strong vendor and supplier management experience.
• Excellent stakeholder management and communication skills.
• Experience delivering projects and operational improvements.
• Strong organisational and planning capabilities.
• Data-driven mindset with strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced international environment.

Nice-to-Have Skills

• Change management experience.
• Experience within large international organisations.
• Knowledge of workplace experience trends and hybrid work practices.
• Budget and contract management exposure.
• Sustainability and wellbeing programme experience.

Benefits & Perks

• International and highly collaborative environment.
• Opportunity to shape employee experience at scale.
• High visibility across senior stakeholders.
• Diverse and inclusive culture.
• Professional development opportunities.
• Wellbeing and sustainability initiatives.

Let op: vacaturefraude

Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:

• Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).
• Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.

Important: job fraud

Unfortunately, job fraud is becoming more common. Beware of such scams:

• We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.
• If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.