People Operations Specialist

JP Gray; Amsterdam; On-site; EUR 45,000 - 60,000; Full time

Job summary

A leading HR consultancy in Amsterdam is seeking a People Operations Specialist to provide comprehensive HR support, ensuring a positive employee experience from hire to termination. This role includes administering personnel policies, managing employee data, and ensuring compliance with local employment laws. The ideal candidate will possess a Bachelor's degree in Human Resources or Business Administration and have at least 1-2 years of relevant experience. The company offers a collaborative environment aiming for high employee satisfaction.

Qualifications

• 1-2 years of experience in a people team or similar capacity.
• Experience with data processing in a customer-facing environment.
• Basic knowledge of local labor law preferred.

Responsibilities

• Provide HR support for employees and managers.
• Administer personnel policies and processes.
• Complete people processing procedures.

Skills

Excellent English written and spoken skills

Good communication skills

Customer focus

Problem-solving

Accuracy and eye for detail

Adaptability

Multi-tasking

Education

Bachelor's degree in Human Resources or Business Administration

Tools

Workday

SAP

MS Office

Google Suite

Job description

For a good client od mine I am looking for a People Operations Specialist that will join the team this month.

The role:

Human Resource support for employees and managers for an assigned region/country/function. Responsible for providing a positive employee experience through effective resolution of queries and facilitating the processes relating to the employee journey from Hire to Termination, with the exclusion of recruitment activities. In providing the People administration, the Specialist People Operations contributes to a solid People foundation for both internal and external parties. In providing first line communication to employees in a customer-focused manner, the Specialist People Operations contributes to the employee experience for their region(s) or country (countries) supported.

Key Responsibilities:

Administer a wide variety of personnel policies and processes -including all document management
Ensure the processes, procedures and documents are up-to-date and aligned with current local employment law and legislation
Complete people processing procedures such as contract/offer management, absences (tracking, reporting, and validating, employee data changes
Maintain and administer the company's global HR system and tools
Document all internal queries according to standard operating procedures
Maintain records and employee files
Coordinate actions, such as ensuring valid work permit documents and ensuring correct contract and document management regarding personnel changes
Prepare and coordinate the actions around Payroll change reports and audits according to pre- agreed timeline
Explain regulations, policies, or procedures to employees and managers
Respond to written and verbal inquiries from a variety of internal and external sources for the purpose of resolving problems, providing information and/or referring to appropriate personnel and/or identifying the relevant issues and recommending or implementing a remediation plan
Provide feedback and input to Business Partners on the employee handbook and HR systems
Maintain employee bulletin boards, online libraries and regular communication
Organize and support coordination of regional / country People company events such as health fairs or Ask.HR days
Troubleshoot by using various systems and by speaking to various stakeholders in the company to ensure the employees' needs are met and that processes are optimized
Support onboarding new People Operations Specialist and the onboarding of direct stakeholders regarding the People Operations processes
Liaise with country specific stakeholders such as Advisory, Payroll, Recruitment, and other internal support functions and external vendors
Responsible for data quality and regular audits ensuring integrity of that data
Support various People initiatives, projects and procedures, including implementation and communication
Bookings internal administration process is in compliance with global and region specific law
Supporting COEs in business cycles, process optimization, collaboration, and providing input
New hires are administered within the defined Service Level Agreement
All changes have been executed in time for the payroll deadline
Tickets are answered within the SLA
Conduct work in a way that meets the defined targets for employee satisfaction
Mandatory (compliance) training has been successfully completed on time
Within his/her workfield the Specialist People Operations will come across problems that are not immediately evident in existing systems or processes, that he/she will investigate and correct. He/she needs to identify the problem and update or modify working methods without the benefit of defined procedures.

Required Education, Qualifications & Experience:

Bachelor's degree from an accredited educational institution preferably in Human Resources or Business Administration
At least 1-2 years of experience within people team or two years of experience in a similar capacity including data processing within a customer-facing environment, human resources experience is preferred.
Working knowledge of People database systems, preferably Workday
Excellent English written and spoken skills
Computer skills (SAP, Workday, MS Office, Google Suite)
Basic knowledge of local labor law preferred
Good communication skills
Accuracy and eye for detail
Customer focus
Communication
Focus on results
Adaptability
Multi-tasking
Analytic eye - seeing bigger picture
Stress tolerance
Problem-solving
Data and analytics

Interested?

If you are interested in this role please apply via the website or contact Katarzyna Beller-Wajer via k.wajer(a)jpgray.nl. We always strive to respond to all applications within 5 working days. Sometimes due to the number of responses we cannot. If you have not received a reply we regret to inform that we have continued with other candidates.

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