Workplace Ambassador (Amsterdam Zuidas)

Jones Lang LaSalle Incorporated; Amsterdam; Remote; EUR 32,000 - 42,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Amsterdam Zuidas is seeking a Workplace Ambassador to uphold exceptional visitor experiences on-site. You will manage front of house interactions, events support, and deliver a welcoming, professional environment for tenants, guests and staff.

The role covers room setup, post-event housekeeping, coordination with security and facilities teams, and proactive space management to ensure smooth meetings and a safe, efficient workday.

Responsibilities

• Take ownership of the visitor experience to ensure all interactions leave the customer with a positive, memorable experience
• Delivery of core front of house services such as sign-in, badging, luggage, lost and found and deliveries
• Receive, direct and relay telephone, email and other queries via front of house
• Greet, assist and direct candidates/new hires/visitors and the general public appropriately
• Continual awareness of onsite events to personalize and optimize the visitor experience
• Contribute to maintaining high presentation standards across front of house and meeting areas
• Undertake physical setup of meeting and event spaces in line with guidelines and HSSE considerations
• Monitor meeting room environments including furniture, signage, equipment and temperature
• Create and maintain Outlook, conference room finder and SharePoint room booking systems
• Be aware of local area services to support customers
• Coordinate daily updates of room booking displays with local processes
• Support onsite space audits and walk-the-store processes
• Assist with other facilities tasks such as Trouble Ticket requests, mail and courier services, site inspections
• Work flexibly in different settings as part of the team

Job description

Workplace Ambassador (Amsterdam Zuidas)### Workplace Ambassador (Amsterdam Zuidas)Apply: On-site: Amsterdam, NLD: Full time: Posted Today: REQ541842**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Role Purpose** The Workplace Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings. Building Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.**What this job involves*** Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience* Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries* Receive, direct and relay telephone, email and other queries via front of house* Greet, assist and direct candidates/new hires/visitors and the general public appropriately* Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised* Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail* Undertake physical setup of meeting and event spaces, in line with team guidelines and HSSE considerations* Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured* Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces* High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers* Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events* Provide timely, accurate & personalized response to meetings and events enquiries* Work flexibly in different settings as part of the team* Coordinate the daily updating of room booking displays in line with local/regional processes* Play a key part in supporting onsite space audits and walk-the-store processes* Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks#LI-WM1**Location:**On-site –Amsterdam, NLD**Job Tags:**HiringIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!