Asset Assistant

Unibail-Rodamco Germany GmbH; Amstelveen; Hybrid; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Hybrid work

Flexible working arrangements

Job summary

Unibail-Rodamco-Westfield is seeking an Asset Assistant for the Centre Management team at Westfield Mall of the Netherlands in Amstelveen. You will support the General Manager and colleagues across operations, marketing and tenants to ensure smooth day-to-day running and a positive visitor experience.

The role offers exposure to reporting, centre projects, and customer touchpoints, with a focus on organisation, data, and collaboration.

Qualifications

• Minimum 1–3 years in customer service, retail, hospitality, reception or office administration.
• Strong organisation and attention to detail with ability to manage multiple priorities.
• Clear written and verbal communication in English and Dutch is preferred.

Responsibilities

• Support General Manager and Centre Management with day-to-day priorities, meetings, events and long-term projects.
• Coordinate tenant communications and ensure information is shared clearly via email, reception and URW Connect.
• Gather and analyse information for reporting on centre performance and customer experience.
• Assist with customer enquiries and feedback, improving the customer journey and wayfinding.

Skills

Customer service

Organised

Communication

Tools

Outlook

Excel

PowerPoint

Word

Job description

Want to be part of something people experience every day?We’re looking for an Asset Assistant to join our Centre Management team in Westfield Mall of the Netherlands.This is a great opportunity to play an important role in the day-to-day operation of a busy shopping centre, supporting everything from customer experience and tenant communication to reporting, projects and community initiatives.You’ll be close to the action, working with Centre Management, Operations, Marketing, tenants, suppliers and customer-facing teams. Your work will help ensure the centre runs smoothly and that everyone who visits, works or operates a business here has a positive experience.If you enjoy variety, take pride in keeping things organised and like being the person who helps make things happen, we’d love to hear from you.Why this role mattersThe Asset Assistant is at the heart of the Centre Management team, helping to connect people, information and activity across the centre.You’ll support the General Manager and wider team in delivering the centre’s business plan, customer experience priorities and community commitments. From coordinating tenant communications and preparing performance reports to supporting centre projects and maintaining customer touchpoints, your contribution will be visible across the asset.This is a varied role where no two days are likely to be the same. It offers the opportunity to develop broad experience across shopping centre operations, customer experience, marketing, data and project coordination.What you’ll be getting involved inNo two days will look exactly the same, but you’ll spend your time:Supporting the General Manager, Assistant General Manager and Centre Management team with day-to-day priorities, meetings, presentations, events and longer-term projectsActing as a key point of contact for tenants, helping to answer operational queries and ensuring information is shared clearly through email, reception and URW ConnectCoordinating customer enquiries and feedback, working with our partners to make sure complaints and requests are handled professionally and followed throughHelping improve the customer journey across the centre, including signage, digital screens, maps and wayfindingSupporting preparations for customer experience assessments, quality audits, surveys and mystery shoppingMonitoring customer experience measures and feedback trends, helping the team identify practical opportunities for improvementCoordinating the administrative elements of tenant move-ins and move-outs, working with Construction, Operations and Marketing colleaguesMaintaining key centre information across internal systems, the website, URW Connect and operational documentsManaging the collection of sales information and supporting footfall and centre performance reportingGathering and analysing information from systems such as Digiez, Sprinklr, MyData Portal and MercuryPreparing clear reports, presentations and updates for internal and external stakeholdersHelping to maintain a safe, sustainable, organised and welcoming Centre Management officeCoordinating with Guest Services, Reception, cleaning, maintenance, parking and other supplier teamsManaging office expenditure, including raising and tracking purchase ordersSupporting marketing activity, events, content collection and collaboration with agencies and community partnersTaking ownership of smaller centre projects, seasonal initiatives and local collaborationsSupporting alignment and information sharing between the centre, other Amstelveen teams and the wider businessIdentifying recurring issues and working with colleagues to find effective, longer-term solutionsParticipating in the Duty Management rota when requiredWhat we’re looking forWe’re not looking for someone who ticks every single box. What matters most is that you bring the right attitude, energy and organisation to make a real contribution.You’ll enjoy this role if you:Have around one to three years’ experience in customer service, retail, hospitality, reception, office administration, property support or a similar operational environmentEnjoy working in a busy environment where priorities can changeAre highly organised, structured and attentive to detailLike taking ownership and seeing tasks through to completionAre comfortable coordinating several activities at the same time while meeting deadlinesBuild positive relationships easily and enjoy working with a wide range of peopleCommunicate clearly and professionally in writing, over the phone and in personHave experience handling customer enquiries and responding calmly and constructivelyAre proactive, independent and solution-focusedEnjoy using data and information to understand performance and support decisionsAre comfortable coordinating smaller projects or contributing to larger initiativesHave a genuine interest in retail, real estate, customer experience or operational improvementIt would be great if you also bring:Strong written and verbal communication skills in Dutch and EnglishConfidence using Microsoft Outlook, Excel, PowerPoint and WordExperience working with digital systems to record, track and update informationThe ability to prepare accurate reports, presentations and correspondencePrevious exposure to shopping centres, retail operations, real estate or marketing, although this is not essentialAn understanding of marketing tools or social media platformsWho are we?At Unibail-Rodamco-Westfield, we create and operate some of the most recognised retail, lifestyle and mixed-use destinations across Europe and the United States.Our purpose is to Reinvent Being Together , creating places where people come together to shop, work, socialise, discover and experience something memorable.In Northern Europe, our portfolio spans the UK, Netherlands, Denmark and Sweden, including destinations such as Westfield London, Westfield Stratford City, Westfield Mall of the Netherlands and Stadshart Amstelveen.Behind those destinations are talented teams who care deeply about creating great experiences, supporting local communities and shaping the future of urban places.Why work with us?We want people to build careers here, not just do jobs.At URW, you’ll have access to learning, development and growth opportunities that help you build your skills, confidence and career. Whether that’s through technical training, leadership development, internal mobility or international exposure, we encourage people to keep learning and growing.Our culture centres around supporting our people to succeed. With diverse roles, projects and opportunities across Northern Europe, you’ll have the chance to broaden your experience, develop new skills and build a career that’s uniquely your own.Alongside a competitive salary, we offer a range of benefits designed to support your wellbeing, development and work-life balance. Depending on your location, these may include:Bonus schemes and pension plansHealth and wellbeing supportMedical and dental options, where applicableLearning and development programmesInternal mobility and international career opportunitiesFlexible and hybrid working arrangementsGenerous holiday allowancesEmployee wellbeing initiatives and mental health supportDepending on your location within Northern Europe, additional local benefits may include extended annual leave, wellbeing allowances, meal allowances and commuting support.Want to know more? Visit Life at URW .The kind of people who thrive hereOur values shape how we work together every day:Passion: You care about what you do and bring energy to your workAct as One: You collaborate, share knowledge and support othersCuriosity: You ask questions, challenge the status quo and look for better ways forwardExcellence with Impact: You focus on doing great work that makes a real differenceA place to belongWe’re proud to be an equal opportunities employer and welcome applications from people with different backgrounds, perspectives and experiences.We evaluate applications fairly and without discrimination based on disability, age, gender, origin, religion, sexual orientation or any other legally protected characteristic.If you need any adjustments during the recruitment process, please let us know so we can support you.As part of our commitment to maintaining a safe and trustworthy working environment, we carry out relevant pre-employment checks before someone joins us. These may include identity verification, employment history and criminal record screening, in line with applicable laws and regulations.Interested?If this sounds like the kind of opportunity you’d enjoy, we’d love to hear from you.Apply today and join a team that’s helping shape places, experiences and communities across Northern Europe.