We're Hiring! – Remote Dutch-Speaking Customer Support Representative

Cbtalents; Amsterdam; Remote; EUR 30,000 - 42,000; Full time

Benefits offered by this job

100% remote

Competitive salary package

Career growth and development

Professional training and ongoing支持

Supportive and collaborative team

Job summary

Cross Border Talents in the Netherlands seeks a Customer Support Representative to join a leading international BPO, supporting a major European e-commerce and online marketplace platform. This role is 100% remote, offering a competitive salary and clear opportunities for growth.

You will handle inquiries via phone, email, and chat; assist with orders, returns, refunds, and account issues; and deliver professional, personalized service from a remote setting.

Qualifications

• Dutch proficiency at C2 level and English proficiency at C1 level or above.
• Excellent communication and problem-solving skills.
• Strong customer-oriented mindset.
• Previous experience in customer service or e-commerce is an advantage.
• Ability to work independently in a remote environment.

Responsibilities

• Provide high-quality customer support via phone, email, and chat.
• Assist customers with orders, deliveries, returns, refunds, and account-related inquiries.
• Resolve customer issues efficiently while ensuring a positive customer experience.
• Deliver professional and personalized support.

Skills

Dutch C2

English C1

Job description

Are you passionate about delivering exceptional customer experiences? Looking for an exciting opportunity to work remotely?

Join a leading international company in the BPO industry, supporting a major European e-commerce and online marketplace platform!

Work Model: 100% Remote

Position:Customer Support Representative

Key Responsibilities

• Provide high-quality customer support via phone, email, and chat.
• Assist customers with orders, deliveries, returns, refunds, and account-related inquiries.
• Resolve customer issues efficiently while ensuring a positive customer experience.
• Deliver professional and personalized support.

Requirements

• Dutch proficiency at C2 level and English proficiency at C1 level or above.
• Excellent communication and problem-solving skills.
• Strong customer-oriented mindset.
• Previous experience in customer service or e-commerce is an advantage.
• Ability to work independently in a remote environment.

What We Offer

• 100% remote working model.
• Competitive salary package.
• Career growth and development opportunities.
• Professional training and ongoing support.
• Supportive and collaborative team.