We're Hiring! Lisbon - Dutch-Speaking Customer Support Representative

Cbtalents; Amsterdam; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

International environment

Career growth

Training and support

Friendly team

Job summary

Cross Border Talents is seeking a Customer Support Representative in Lisbon to provide high-quality support via phone, email, and chat. You will assist customers with orders, deliveries, returns, refunds and account inquiries in a fast-paced, multicultural setting.

The role requires Dutch at C2 and English at C1+ level, plus excellent communication and problem-solving skills. A dynamic, international team offers training and ongoing development.

Qualifications

• Dutch proficiency at C2 level.
• English proficiency at C1 level or above.
• Excellent communication and problem-solving skills.
• Strong customer-oriented mindset.
• Previous experience in customer service or e-commerce is an advantage.
• Ability to work in a dynamic, multicultural environment.

Responsibilities

• Provide high-quality customer support via phone, email, and chat.
• Assist customers with orders, deliveries, returns, refunds, and account-related inquiries.
• Resolve customer issues efficiently while ensuring a positive customer experience.
• Deliver professional and personalized support.

Skills

Dutch (C2)

English (C1+)

Excellent communication

Problem-solving

Customer-oriented

Multicultural environment

Job description

Join a leading international company in the BPO industry, supporting a major European e-commerce and online marketplace platform!

Location: Lisbon, Portugal (On-site)

Position: Customer Support Representative

Key Responsibilities

• Provide high-quality customer support via phone, email, and chat.
• Assist customers with orders, deliveries, returns, refunds, and account-related inquiries.
• Resolve customer issues efficiently while ensuring a positive customer experience.
• Deliver professional and personalized support.

Requirements

• Dutch proficiency at C2 level and English proficiency at C1 level or above.
• Excellent communication and problem-solving skills.
• Strong customer-oriented mindset.
• Previous experience in customer service or e-commerce is an advantage.
• Ability to work in a dynamic, multicultural environment.

What We Offer

• Competitive salary package.
• International and multicultural working environment.
• Career growth and development opportunities.
• Professional training and ongoing support.
• Friendly and collaborative team environment.