We're Hiring! – Remote - Dutch-Speaking Customer Support Representative

Cbtalents; Rotterdam; Remote; EUR 25,000 - 39,000; Full time

Benefits offered by this job

100% Remote

Career Growth

Professional Training

Supportive Team

Job summary

Cross Border Talents, a leading international BPO player, is seeking a Customer Support Representative to join our remote team. You will handle customer inquiries via phone, email and chat, supporting orders, deliveries, returns, refunds and account-related questions.

We value clear communication, problem-solving skills and a customer-first mindset. This role is fully remote, offering competitive compensation and opportunities for growth with ongoing training and a collaborative team.

Qualifications

• Dutch proficiency at C2 level and English proficiency at C1 level or above.
• Excellent communication and problem-solving skills.
• Strong customer-oriented mindset.
• Previous experience in customer service or e-commerce is an advantage.
• Ability to work independently in a remote environment.

Responsibilities

• Provide high-quality customer support via phone, email, and chat.
• Assist customers with orders, deliveries, returns, refunds, and account-related inquiries.
• Resolve customer issues efficiently while ensuring a positive customer experience.
• Deliver professional and personalized support.

Skills

Dutch Proficiency

English Proficiency

Communication Skills

Problem-Solving

Customer Focus

Remote Work

Job description

Join a leading international company in the BPO industry, supporting a major European e-commerce and online marketplace platform!

Work Model: 100% Remote

Position: Customer Support Representative

Key Responsibilities

• Provide high-quality customer support via phone, email, and chat.
• Assist customers with orders, deliveries, returns, refunds, and account-related inquiries.
• Resolve customer issues efficiently while ensuring a positive customer experience.
• Deliver professional and personalized support.

Requirements

• Dutch proficiency at C2 level and English proficiency at C1 level or above.
• Excellent communication and problem-solving skills.
• Strong customer-oriented mindset.
• Previous experience in customer service or e-commerce is an advantage.
• Ability to work independently in a remote environment.

What We Offer

• 100% remote working model.
• Competitive salary package.
• Career growth and development opportunities.
• Professional training and ongoing support.
• Supportive and collaborative team.