Warehouse Support Specialist

Menlo Ventures; Waddinxveen; On-site; EUR 30,000 - 45,000; Full time

Job summary

Menlo Ventures is seeking an Onsite Merchant Support Specialist in Waddinxveen. This role involves monitoring inventory control activities for merchants at partner fulfillment centers. The position requires strong communication skills and the ability to work independently in a dynamic environment.

The specialist will handle merchant inquiries, ensure compliance with safety standards, and report on inventory performance, contributing to a culture of quality and operational excellence.

Qualifications

• 2+ years of experience with ICQA processes in a 3PL or warehousing environment.
• Demonstrated ability to work independently without supervision.
• Comfortable in a fast-paced and adaptive environment.

Responsibilities

• Run daily cycle counting and inventory control processes.
• Investigate and report inventory discrepancies.
• Comply with food safety and compliance policies.

Skills

Inventory control

Communication skills

Time management

Attention to detail

Interpersonal skills

Tools

Warehouse Management System software

RF Scanner

Job description

As a member of the ShipBob Team, you will work collaboratively to ensure the delivery of top-tier service to our merchants, support the fulfillment centers, and foster operational excellence.

Location: Onsite in Dirk Verheulweg 150 – 158 2742 JR Waddinxveen, Netherlands (RTM-1)

Role Description

The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers. As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests. At ShipBob, it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations. This role reports to the Manager, SFN Quality. The backup for this role is the Manager, SFN Quality.

What you’ll do:

• Run daily cycle counting and inventory control processes according to written SOP’s utilizing partner resources.
• Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite.
• Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA.
• Determine root cause of inventory adjustments and lead efforts to correct.
• Perform audits or other actions requested by merchants within the site.
• Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA.
• Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes.
• Communicate updates and relay important operational information about merchants directly to OSS Area Manager.
• Present weekly performance reports during business review with leaders from partner fulfillment center.
• Comply with all food safety and compliance policies and regulations.
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record‑keeping, and contribute to a culture of continuous improvement and product safety awareness.
• Other duties/responsibilities as necessary.

What you’ll bring to the table:

• 2+ years of experience with ICQA processes in a 3PL or warehousing environment.
• Proficiency with Warehouse Management System software.
• Experience using an RF Scanner preferred.
• Demonstrated ability to work independently without direct supervision on-site.
• Possesses effective written and verbal communication skills; displays reading comprehension skills. Experience communicating directly with customers or vendors preferred.
• Excellent time‑management and prioritization skills.
• Excellent attention to detail.
• Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members.
• Comfortable in a fast‑paced and highly adaptive environment.
• Ability to lift 50 lbs. without any health limitations.
• Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs.
• Able to bend, stoop, reach above, and push/pull frequently.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

Building the world’s leading full‑stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis