Warehouse Administrator - EUDC

C68 Cochlear Deutschland GmbH and Co. KG – Dutch branch; Venlo; On-site; EUR 28,000 - 36,000; Full time

Job summary

Cochlear, a global leader in implantable hearing solutions, is seeking a Warehouse Administrator in Venlo to help move customer orders efficiently through warehouse operations. You will coordinate order exceptions, connect Customer Service with the warehouse, support the Italian SPP process and help maintain strong service and compliance standards.

This is a varied, fast-paced role requiring attention to detail.

Qualifications

• Strong administrative and organisational skills.
• Ability to prioritise tasks and manage competing demands.
• Clear, proactive communication across teams.
• Experience using ERP systems for order and inventory data.

Responsibilities

• Manage pick slip generation, prioritisation and release.
• Act as key contact for Customer Service on order exceptions.
• Coordinate incomplete or delayed orders and escalate risks.
• Administer the Italian SPP process and maintain documentation.
• Monitor queues and workflows to support efficient order flow.
• Produce operational reports, dashboards and service metrics.
• Maintain ERP master data and process instructions.
• Collaborate with Warehouse, Customer Service and Supply Chain teams to improve accuracy and efficiency.

Skills

Administrative skills

Organisational skills

Prioritisation

Communication skills

ERP systems

Job description

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.

The Opportunity

We are looking for a Warehouse Administrator to help customer orders move efficiently through our warehouse operations. You will coordinate order exceptions, connect Customer Service with the warehouse, support the Italian SPP process and help maintain strong service and compliance standards. This is a varied role combining administration, operational reporting, problem‑solving and cross‑functional collaboration in a fast‑moving environment.

Key Accountabilities

• Manage pick slip generation, prioritisation and release, resolving order entry errors before warehouse processing
• Act as the key contact for Customer Service on order exceptions, shortages, backorders and fulfilment constraints
• Coordinate incomplete or delayed orders, escalating urgent customer requirements and operational risks appropriately
• Administer the Italian SPP process and maintain accurate documentation in line with applicable regulatory requirements
• Monitor order queues and warehouse workflows, supporting workload prioritisation and efficient order flow
• Produce operational reports, dashboards and service metrics for reviews, audits and decision‑making
• Monitor warehouse KPIs, backlogs and recurring exceptions, supporting root cause analysis and corrective actions
• Maintain relevant ERP master data, work instructions and process documentation
• Partner with Warehouse, Customer Service, Supply Chain and Inventory teams to improve order accuracy, service levels and operational efficiency

About You

• Strong administrative, organisational and prioritisation skills
• A customer‑focused approach and the ability to manage order issues calmly and efficiently
• Clear communication skills and confidence working across multiple operational teams
• Excellent attention to detail when reviewing orders, documentation and reporting data
• Confidence using ERP systems, operational reports and dashboards
• A proactive, collaborative and improvement‑focused approach

What You Will Gain

• Start on a 7‑month contract with the opportunity to become a permanent team member
• Full‑time role: 40 hours per week
• A varied role across warehouse operations, Customer Service, Supply Chain and regulatory administration
• Experience in order management, operational reporting, compliance and continuous improvement
• The opportunity to directly support service performance and a positive customer experience
• A meaningful role helping deliver Cochlear's life‑changing hearing solutions

How we recognise your contribution

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit www.cochlearcareers.com

Our growth is creating great opportunities! Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives. We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.