Warehouse Administrator - EUDC

cochlear; Venlo; On-site; EUR 30,000 - 38,000; Full time

Job summary

Cochlear is seeking a Warehouse Administrator in Venlo to ensure smooth order flow from the warehouse to customers. You will coordinate order exceptions, connect Customer Service with the warehouse, and support regulatory processes in a fast-paced environment.

In this role you will generate reports and dashboards, maintain accurate records, and collaborate with Warehouse, Customer Service and Supply Chain teams to improve service levels and efficiency.

Qualifications

• Experience in warehouse administration and order management.
• Ability to coordinate with Customer Service and Warehouse teams.
• Strong data entry and reporting skills.
• Familiarity with regulatory documentation.

Responsibilities

• Manage pick slip generation, prioritisation and release, resolving order entry errors before warehouse processing
• Act as the key contact for Customer Service on order exceptions, shortages, backorders and fulfilment constraints
• Coordinate incomplete or delayed orders, escalating urgent customer requirements and operational risks appropriately
• Administer the Italian SPP process and maintain accurate documentation in line with applicable regulatory requirements
• Monitor order queues and warehouse workflows, supporting workload prioritisation and efficient order flow
• Produce operational reports, dashboards and service metrics for reviews, audits and decision-making
• Monitor warehouse KPIs, backlogs and recurring exceptions, supporting root cause analysis and corrective actions
• Maintain relevant ERP master data, work instructions and process documentation
• Partner with Warehouse, Customer Service, Supply Chain and Inventory teams to improve order accuracy, service levels and operational efficiency

Skills

Administrative skills

Organisational skills

Prioritisation

Customer focus

ERP systems

Communication skills

Attention to detail

Cross-functional collaboration

Tools

ERP software

Job description

Cochlear's mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.

The Opportunity

We are looking for a Warehouse Administrator to help customer orders move efficiently through our warehouse operations. You will coordinate order exceptions, connect Customer Service with the warehouse, support the Italian SPP process and help maintain strong service and compliance standards. This is a varied role combining administration, operational reporting, problem-solving and cross-functional collaboration in a fast-moving environment.

Key Accountabilities

• Manage pick slip generation, prioritisation and release, resolving order entry errors before warehouse processing
• Act as the key contact for Customer Service on order exceptions, shortages, backorders and fulfilment constraints
• Coordinate incomplete or delayed orders, escalating urgent customer requirements and operational risks appropriately
• Administer the Italian SPP process and maintain accurate documentation in line with applicable regulatory requirements
• Monitor order queues and warehouse workflows, supporting workload prioritisation and efficient order flow
• Produce operational reports, dashboards and service metrics for reviews, audits and decision-making
• Monitor warehouse KPIs, backlogs and recurring exceptions, supporting root cause analysis and corrective actions
• Maintain relevant ERP master data, work instructions and process documentation
• Partner with Warehouse, Customer Service, Supply Chain and Inventory teams to improve order accuracy, service levels and operational efficiency

About You

• Strong administrative, organisational and prioritisation skills
• A customer-focused approach and the ability to manage order issues calmly and efficiently
• Clear communication skills and confidence working across multiple operational teams
• Excellent attention to detail when reviewing orders, documentation and reporting data
• Confidence using ERP systems, operational reports and dashboards
• A proactive, collaborative and improvement-focused approach

What You Will Gain

• Start on a 7-month contract with the opportunity to become a permanent team member
• Full-time role: 40 hours per week
• A varied role across warehouse operations, Customer Service, Supply Chain and regulatory administration
• Experience in order management, operational reporting, compliance and continuous improvement
• The opportunity to directly support service performance and a positive customer experience
• A meaningful role helping deliver Cochlear's life-changing hearing solutions

#CochlearCareers

How we recognise your contribution

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you. For more information about Life at Cochlear, visit www.cochlearcareers.com