Warehouse Administrator: Order Flow & Compliance

cochlear; Venlo; On-site; EUR 30,000 - 38,000; Full time

Job summary

Cochlear is seeking a Warehouse Administrator in Venlo to ensure smooth order flow from the warehouse to customers. You will coordinate order exceptions, connect Customer Service with the warehouse, and support regulatory processes in a fast-paced environment.

In this role you will generate reports and dashboards, maintain accurate records, and collaborate with Warehouse, Customer Service and Supply Chain teams to improve service levels and efficiency.

Qualifications

• Experience in warehouse administration and order management.
• Ability to coordinate with Customer Service and Warehouse teams.
• Strong data entry and reporting skills.
• Familiarity with regulatory documentation.

Responsibilities

• Manage pick slip generation, prioritisation and release, resolving order entry errors before warehouse processing
• Act as the key contact for Customer Service on order exceptions, shortages, backorders and fulfilment constraints
• Coordinate incomplete or delayed orders, escalating urgent customer requirements and operational risks appropriately
• Administer the Italian SPP process and maintain accurate documentation in line with applicable regulatory requirements
• Monitor order queues and warehouse workflows, supporting workload prioritisation and efficient order flow
• Produce operational reports, dashboards and service metrics for reviews, audits and decision-making
• Monitor warehouse KPIs, backlogs and recurring exceptions, supporting root cause analysis and corrective actions
• Maintain relevant ERP master data, work instructions and process documentation
• Partner with Warehouse, Customer Service, Supply Chain and Inventory teams to improve order accuracy, service levels and operational efficiency

Skills

Administrative skills

Organisational skills

Prioritisation

Customer focus

ERP systems

Communication skills

Attention to detail

Cross-functional collaboration

Tools

ERP software

Job description

Cochlear is seeking a Warehouse Administrator in Venlo to ensure smooth order flow from the warehouse to customers. You will coordinate order exceptions, connect Customer Service with the warehouse, and support regulatory processes in a fast-paced environment.

In this role you will generate reports and dashboards, maintain accurate records, and collaborate with Warehouse, Customer Service and Supply Chain teams to improve service levels and efficiency.