Waiter

Dalata Hotel Group plc; Amsterdam; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

50% off food & drinks in all Dalata hotels

€60 employee room rate across all properties

30% Friends & Family discount on stays

Fresh meals during shifts

Uniform provided

Extra leave days for tenure

Job summary

Dalata Hotel Group plc is seeking a charismatic Waiter for Café Americain at Clayton Hotel Amsterdam American. This role involves delivering exceptional service in a vibrant setting, engaging with guests while providing attentive and professional service.

Ideal candidates have at least 1 year experience in a similar role and proficiency in English or Dutch. Join our inclusive culture that values your growth and career development.

Qualifications

• At least 1 year of experience in a similar role.
• Proactive, adaptable, and eager to learn.
• Calm under pressure and able to juggle busy service times.

Responsibilities

• Deliver exceptional guest service during dining experiences.
• Communicate effectively with team members for service flow.
• Handle guest complaints with professionalism.

Skills

Customer service orientation

Fluent in English or Dutch

Excellent communication skills

Ability to work under pressure

Flexibility

Attention to detail

Education

MBO+ level work- and thinking skills or equivalent

Job description

Waiter - Cafe Americain at Clayton Hotel Amsterdam American

Step into the spotlight at Café Americain — an iconic, Art Deco dining landmark in the heart of Amsterdam’s bustling Leidseplein.

We’re looking for a charismatic and service-driven Waiter to bring warmth, energy, and professionalism to every guest interaction. From morning coffees to elegant dinners and everything in between, you’ll help create memorable moments in one of the city’s most storied hospitality venues.

Clayton Hotel Amsterdam American, part of the Dalata Hotel Group, is a 4‑star, 173‑room hotel nestled in one of the most beautiful art nouveau buildings in the Netherlands. Home to the legendary Café Americain and stylish Bar Americain, we serve guests from around the world with a culinary experience that’s as memorable as the setting.

Objective of the Role

As a Waiter at Café Americain, you’re at the heart of the guest experience — delivering exceptional service with warmth, professionalism, and attention to detail. Whether welcoming guests on the lively terrace or inside the stunning Art Deco restaurant, you’ll ensure every visit feels special from the first greeting to the final farewell.

You’ll serve everything from breakfast and lunch to drinks and dinner, using your product knowledge and genuine passion for hospitality to anticipate guest needs and exceed expectations. Adaptable and team-focused, you’ll support your colleagues through busy service periods and handle the unexpected with calm and confidence.

This is a fast‑paced, rewarding role — perfect for those who thrive in dynamic environments and love connecting with people.

Key Responsibilities

Know Your Menu Inside Out

• Be fully familiar with all menu items, including ingredients, allergens, and wine list, to confidently assist guests and answer questions – of course, we will train you!

Create a Welcoming Atmosphere

• Greet guests warmly with a smile and positive attitude, making each visitor feel valued from the moment they arrive.
• Maintain the restaurant’s appearance — keeping tables, chairs, floors, lighting, music, and décor clean, tidy, and inviting at all times.

Serve with Excellence

• Take food and beverage orders accurately and efficiently, offering knowledgeable suggestions and upselling where appropriate.
• Deliver orders promptly and ensure every guest receives complete and flawless service.

Communicate and Collaborate

• Maintain clear, positive communication with colleagues to ensure smooth service flow.
• Participate actively in team meetings to stay informed about new products, procedures, and upcoming events.

Handle Challenges Calmly

• Resolve guest complaints professionally using property procedures, turning challenges into positive experiences.

Go the Extra Mile

• Take initiative to assist guests and colleagues wherever needed to create a seamless and memorable service experience.

What We’re Looking For

• At least 1 year of experience in a similar role, with a passion for delivering exceptional service
• Fluent in English or Dutch (bonus points for any other languages you speak!)
• Friendly, professional, and presentable, with excellent communication skills
• Calm under pressure, flexible, and able to juggle busy service times with a smile
• Proactive, attentive to detail, and eager to learn — especially about our menu, drinks, and POS system
• Flexibility to work weekends, evenings, and public holidays
• MBO+ level work‑ and thinking skills or equivalent

What You’ll Get From Us

A Culture That Cares

• A warm, people‑first team where you’re valued and supported
• Regular staff events, recognition programmes, and a workplace that feels like home

Real Career Progression

• Access to our Dalata Academy for learning, growth, & career development
• Opportunities to grow your career across our hotels currently in Ireland, the UK, Germany, and the Netherlands

Daily Perks

• Fresh meals during your shift
• Uniform provided
• 50% off food & drinks in all Dalata hotels
• €60 employee room rate across all Dalata‑owned properties
• 30% Friends & Family discount on stays

Extra Benefits

• One extra annual leave day for every year you work (up to 5 additional days)
• Travel allowance for commutes over 10km
• Free overnight stay in the hotel after your probation period
• Access to our Employee Assistance Programme

A Culture You Can Grow In

At Dalata Hotel Group, we don’t just run hotels — we build careers and communities. We bring the heart of hospitality to everything we do: supporting our teams, welcoming our guests, and growing together across countries. As Ireland's largest hotel operator, we see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Dalata is a proudly inclusive employer. We celebrate diversity and are committed to creating a workplace where everyone can thrive. If you need any accommodations during the application process, just let us know.

Ready to take your next step? Apply now and show us what you bring to the table!