Waiter

Hotelprofessionals - Clayton Hotel Amsterdam American; Amsterdam; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Fresh meals during shifts

Uniform provided

50% off food & drinks in all Dalata hotels

€60 employee room rate across all properties

30% Friends & Family discount on stays

One extra annual leave day for every year worked (up to 5 days)

Travel allowance for commutes over 10km

Free overnight stay in the hotel after probation

Access to Employee Assistance Programme

Job summary

The Clayton Hotel Amsterdam American is seeking a charismatic Waiter for our iconic Café Americain, where you'll engage guests with warmth and professionalism. Your role is pivotal in delivering exceptional service throughout the dining experience, whether during breakfast, lunch, or dinner.

With at least 1 year of experience, you'll confidently assist guests, maintain the atmosphere, and adapt to busy service times. Join us and be part of a team that values your contributions and celebrates diversity.

Qualifications

• At least 1 year of experience in a similar role, with a passion for delivering exceptional service.
• Friendly, professional, and presentable, with excellent communication skills.
• Flexible to work weekends, evenings, and public holidays.

Responsibilities

• Greet guests warmly and maintain the restaurant’s appearance.
• Take food and beverage orders accurately and efficiently.
• Participate actively in team meetings and maintain clear communication with colleagues.

Skills

Exceptional service delivery

Fluent in English or Dutch

Excellent communication skills

Adaptability under pressure

Proactive and detail-oriented

Education

MBO+ level work- and thinking skills or equivalent

Job description

Waiter - Cafe Americain at Clayton Hotel Amsterdam American

Step into the spotlight at Café Americain — an iconic, Art Deco dining landmark in the heart of Amsterdam’s bustling Leidseplein.

We’re looking for a charismatic and service-driven Waiter to bring warmth, energy, and professionalism to every guest interaction. From morning coffees to elegant dinners and everything in between, you’ll help create memorable moments in one of the city’s most storied hospitality venues.

Clayton Hotel Amsterdam American, part of the Dalata Hotel Group, is a 4-star, 173-room hotel nestled in one of the most beautiful art nouveau buildings in the Netherlands. Home to the legendary Café Americain and stylish Bar Americain, we serve guests from around the world with a culinary experience that’s as memorable as the setting.

Objective of the Role

As a Waiter at Café Americain, you’re at the heart of the guest experience — delivering exceptional service with warmth, professionalism, and attention to detail. Whether welcoming guests on the lively terrace or inside the stunning Art Deco restaurant, you’ll ensure every visit feels special from the first greeting to the final farewell.

You’ll serve everything from breakfast and lunch to drinks and dinner, using your product knowledge and genuine passion for hospitality to anticipate guest needs and exceed expectations. Adaptable and team-focused, you’ll support your colleagues through busy service periods and handle the unexpected with calm and confidence.

This is a fast-paced, rewarding role — perfect for those who thrive in dynamic environments and love connecting with people.

Key Responsibilities

Know Your Menu Inside Out

• Be fully familiar with all menu items, including ingredients, allergens, and wine list, to confidently assist guests and answer questions – of course, we will train you!

Create a Welcoming Atmosphere

• Greet guests warmly with a smile and positive attitude, making each visitor feel valued from the moment they arrive.
• Maintain the restaurant’s appearance — keeping tables, chairs, floors, lighting, music, and décor clean, tidy, and inviting at all times.

Serve with Excellence

• Take food and beverage orders accurately and efficiently, offering knowledgeable suggestions and upselling where appropriate.
• Deliver orders promptly and ensure every guest receives complete and flawless service.

Communicate and Collaborate

• Maintain clear, positive communication with colleagues to ensure smooth service flow.
• Participate actively in team meetings to stay informed about new products, procedures, and upcoming events.

Handle Challenges Calmly

• Resolve guest complaints professionally using property procedures, turning challenges into positive experiences.

Go the Extra Mile

• Take initiative to assist guests and colleagues wherever needed to create a seamless and memorable service experience.

What We’re Looking For

• At least 1 year of experience in a similar role, with a passion for delivering exceptional service
• Fluent in English or Dutch (bonus points for any other languages you speak!)
• Friendly, professional, and presentable, with excellent communication skills
• Calm under pressure, flexible, and able to juggle busy service times with a smile
• Proactive, attentive to detail, and eager to learn — especially about our menu, drinks, and POS system
• Flexibility to work weekends, evenings, and public holidays
• MBO+ level work- and thinking skills or equivalent

What You’ll Get From Us

A Culture That Cares

• A warm, people-first team where you’re valued and supported
• Regular staff events, recognition programmes, and a workplace that feels like home

Real Career Progression

• Access to our Dalata Academy for learning, growth, & career development
• Opportunities to grow your career across our hotels currently in Ireland, the UK, Germany, and the Netherlands

Daily Perks

• Fresh meals during your shift
• Uniform provided
• 50% off food & drinks in all Dalata hotels
• €60 employee room rate across all Dalata-owned properties
• 30% Friends & Family discount on stays

Extra Benefits

• One extra annual leave day for every year you work (up to 5 additional days)
• Travel allowance for commutes over 10km
• Free overnight stay in the hotel after your probation period
• Access to our Employee Assistance Programme

Dalata is a proudly inclusive employer. We celebrate diversity and are committed to creating a workplace where everyone can thrive. If you need any accommodations during the application process, just let us know.

Ready to take your next step? Apply now and show us what you bring to the table!