VP, Client Services – EMEA Growth Leader (Hybrid)

Glass, Lewis & Co.; Amsterdam; Hybrid; EUR 150,000 - 190,000; Full time

Job summary

Glass Lewis is seeking a Vice President of Client Services to lead our EMEA client service organization from Amsterdam. This senior role drives day-to-day client support, retention, and collaboration with Sales to fuel growth.

The successful candidate will shape the client experience for institutional investors, ensuring effective proxy voting programs using Glass Lewis solutions. A strong leader with deep product knowledge and a client-first mindset is essential.

Qualifications

• 10+ years of experience in client services, relationship management, or account management within financial services or governance/proxy services.
• Proven experience leading and developing client-facing teams in regional/global environments.
• Strong understanding of institutional investor workflows and proxy voting processes preferred.

Responsibilities

• Serve as a senior sponsor for key institutional client relationships across EMEA.
• Build long-term partnerships with asset managers and stewardship teams.
• Provide strategic guidance on proxy voting execution and service optimization.
• Act as escalation point for complex client issues with timely resolutions.
• Lead regional relationship management team and foster a client-focused culture.
• Collaborate with Sales to support new business opportunities and growth.
• Oversee delivery of high-quality client support across all EMEA markets.

Skills

Leadership

Client services

Relationship management

Strategic thinking

Communication

Problem solving

Education

Bachelor's degree

Job description

Glass Lewis is seeking a Vice President of Client Services to lead our EMEA client service organization from Amsterdam. This senior role drives day-to-day client support, retention, and collaboration with Sales to fuel growth.

The successful candidate will shape the client experience for institutional investors, ensuring effective proxy voting programs using Glass Lewis solutions. A strong leader with deep product knowledge and a client-first mindset is essential.