Vice President, Client Policy

Esgaia; Amsterdam; On-site; EUR 180,000 - 260,000; Full time

Job summary

Glass Lewis in Amsterdam seeks a Vice President of Client Policy to lead a global team of policy professionals. You will partner with Product, Technology, and Client Services to design policy tools, support institutional investors, and deliver insights into client policy design and implementation.

This permanent, hybrid role requires 10+ years of leadership experience and a strong background in governance or financial services.

Qualifications

• 10+ years leading teams, ideally in a role that combined people management with product, operations, or service delivery.
• Strong track record of partnering with Product/Engineering teams to design and launch tools, workflows, or platforms.
• Excellent written and verbal communication skills, with the ability to translate complex or technical concepts for diverse audiences.
• Strong organizational skills and the ability to manage multiple priorities across a global team.
• Demonstrated ability to work cross‑functionally and influence without direct authority.
• Comfort engaging with senior stakeholders, including clients and internal leadership.
• Background in proxy voting, corporate governance, financial services, or institutional investing is a strong plus, but not required—we'll invest in ramping the right person up on the domain.
• Bachelor's degree required.

Responsibilities

• Lead, develop, and inspire a global team of client policy professionals, fostering a culture of excellence, collaboration, and continuous improvement.
• Define team structure, roles, and capacity to support business growth and an evolving service model.
• Set clear performance expectations and provide ongoing coaching, feedback, and career development support.
• Serve as an escalation point for complex client policy matters and guide the team through challenging situations with sound judgment.
• Partner directly with Product and Technology to design and build tools and workflows that streamline policy design, implementation, and client‑facing insights.
• Act as the voice of the client and the team in product development, translating operational needs into clear requirements and prioritized roadmap input.
• Identify gaps in current tooling and champion initiatives that drive automation, efficiency, and differentiation.
• Bring a builder's mindset: comfortable with ambiguity, iteration, and driving a roadmap from idea to shipped solution.
• Partner with Sales and Client Services leadership to support retention, renewal, and expansion for key accounts.
• Engage with senior client stakeholders as a trusted advisor, with support from subject‑matter experts on your team as needed.
• Contribute to RFPs, proposals, and prospect conversations alongside the Commercial team.
• Work closely with Research, Operations, Technology, and Commercial teams to ensure seamless service delivery and alignment on strategic priorities.
• Drive the evolution of the overall policy service model in partnership with stakeholders across the business.

Skills

People leadership

Policy design

Product collaboration

Excellent communication

Cross-functional

Stakeholder management

Global collaboration

Education

Bachelor's degree

Job description

Glass Lewis is a trusted ally to more than 1,300 investors globally who use our corporate governance research, custom policy recommendations, engagement services and tools, and industry‑leading proxy vote management solution to help drive value across their governance activities. We also work with over 3,000 corporate issuer clients, providing research reports, thought leadership, customized voting policies, equity plan models, and opportunities for direct engagement on material governance and disclosure practices. Glass Lewis’ industry‑leading research and analysis covers more than 30,000 meetings each year across approximately 100 global markets. Our clients include many of the world’s leading pension funds, mutual funds, and asset managers, collectively managing over $40 trillion in assets. We have teams located across the United States, Europe, and Asia‑Pacific regions, giving us global reach with a local perspective on the most important governance issues. Founded in 2003, Glass Lewis is headquartered in San Francisco, California with additional offices in Kansas City, Missouri; London, U.K.; Paris, France; Amsterdam, Netherlands; Limerick, Ireland; Karlsruhe, Germany; Stockholm, Sweden; Manila, Philippines; Toronto, Canada; Sydney, Australia; Timișoara, Romania; and Tokyo, Japan. Our team includes more than 600 full‑time employees globally, over half of which are dedicated to research. For more information, please visit www.glasslewis.com.

The Role

The Vice President of Client Policy is a senior leadership role responsible for overseeing Glass Lewis's global client policy function. This individual will lead a team of policy professionals who serve as the primary experts on client proxy voting policy design, implementation, and ongoing management. The Vice President of Client Policy will play a critical role in shaping the tools clients use to build their policies. This individual will partner with Product, Technology, and Client Services to build solutions that support institutional investors in policy consultation, design, reporting, and insights. This is a highly cross‑functional role that sits at the intersection of client services, product, research, and commercial, and requires a leader who can operate both strategically and hands‑on. This role is permanent and hybrid, based out of our Amsterdam office, with regular in‑person attendance three days a week.

Qualifications

• 10+ years of experience leading teams, ideally in a role that combined people management with product, operations, or service delivery;
• Strong track record of partnering with Product/Engineering teams to design and launch tools, workflows, or platforms;
• Excellent written and verbal communication skills, with the ability to translate complex or technical concepts for diverse audiences;
• Strong organizational skills and the ability to manage multiple priorities across a global team;
• Demonstrated ability to work cross‑functionally and influence without direct authority;
• Comfort engaging with senior stakeholders, including clients and internal leadership;
• Background in proxy voting, corporate governance, financial services, or institutional investing is a strong plus, but not required—we'll invest in ramping the right person up on the domain;
• Bachelor's degree required.

Leadership & Team Management

• Lead, develop, and inspire a global team of client policy professionals, fostering a culture of excellence, collaboration, and continuous improvement;
• Define team structure, roles, and capacity to support business growth and an evolving service model;
• Set clear performance expectations and provide ongoing coaching, feedback, and career development support;
• Serve as an escalation point for complex client policy matters and guide the team through challenging situations with sound judgment.

Product & Technology Partnership

• Partner directly with Product and Technology to design and build tools and workflows that streamline policy design, implementation, and client‑facing insights;
• Act as the voice of the client and the team in product development, translating operational needs into clear requirements and prioritized roadmap input;
• Identify gaps in current tooling and service delivery, and champion initiatives that drive automation, efficiency, and differentiation;
• Bring a builder's mindset: comfortable with ambiguity, iteration, and driving a roadmap from idea to shipped solution;

Client & Commercial Engagement

• Partner with Sales and Client Services leadership to support retention, renewal, and expansion for key accounts;
• Engage with senior client stakeholders as a trusted advisor, with support from subject‑matter experts on your team as needed;
• Contribute to RFPs, proposals, and prospect conversations alongside the Commercial team.

Cross‑Functional Collaboration

• Work closely with Research, Operations, Technology, and Commercial teams to ensure seamless service delivery and alignment on strategic priorities;
• Drive the evolution of the overall policy service model in partnership with stakeholders across the business.