Vice President, Client Services - EMEA

Esgaia; Amsterdam; On-site; EUR 110,000 - 150,000; Full time

Job summary

Glass Lewis is seeking a Vice President of Client Services to lead the EMEA client service organization from their Amsterdam office. The successful candidate will manage a high-performing team focused on exceptional client support and retention, while partnering with Sales for business growth.

This role demands over 10 years of experience in client services and strong leadership skills, alongside an understanding of the institutional investor landscape.

Qualifications

• 10+ years of experience in client services, relationship management, or account management.
• Proven experience leading and developing client-facing teams.
• Strong understanding of institutional investor workflows and proxy voting processes.

Responsibilities

• Lead EMEA client service organization and manage team.
• Build long-term partnerships with key institutional clients.
• Provide strategic guidance on proxy voting execution and governance trends.

Skills

Client services experience

Leadership abilities

Strategic thinking

Problem-solving

Stakeholder management

Education

Bachelor’s degree

Job description

Glass Lewis is a trusted ally to more than 1,300 investors globally who use our corporate governance research, custom policy recommendations, engagement services and tools, and industry-leading proxy vote management solution to help drive value across their governance activities. We also work with over 3,000 corporate issuer clients, providing research reports, thought leadership, customized voting policies, equity plan models, and opportunities for direct engagement on material governance and disclosure practices. Glass Lewis’ industry-leading research and analysis covers more than 30,000 meetings each year across approximately 100 global markets. Our clients include many of the world’s leading pension funds, mutual funds, and asset managers, collectively managing over $40 trillion in assets. We have teams located across the United States, Europe, and Asia-Pacific regions, giving us global reach with a local perspective on the most important governance issues. Founded in 2003, Glass Lewis is headquartered in San Francisco, California with additional offices in Kansas City, Missouri; London, U.K.; Paris, France; Amsterdam, Netherlands; Limerick, Ireland; Karlsruhe, Germany; Stockholm, Sweden; Manila, Philippines; Toronto, Canada; Sydney, Australia; Timișoara, Romania; and Tokyo, Japan. Our team includes more than 600 full-time employees globally, over half of which are dedicated to research.

The Role

Glass Lewis is seeking a Vice President of Client Services to lead our EMEA client service organization. This senior leadership role is responsible for building and scaling a high‑performing relationship management team that delivers exceptional day‑to‑day client support, strengthens client retention, and partners closely with Sales to support business growth.

The successful candidate will play a key role in shaping the client experience for institutional investors, ensuring they can effectively execute and manage their proxy voting programs using Glass Lewis solutions. This is a highly visible role requiring strong leadership, deep product knowledge, and a client‑first mindset.

This role is permanent and hybrid, based out of our Amsterdam office, with regular in‑person attendance three days a week.

Qualifications

• 10+ years of experience in client services, relationship management, or account management within financial services, asset management, or governance/proxy services.
• Proven experience leading and developing client‑facing teams in a regional or global environment.
• Strong understanding of institutional investor workflows and proxy voting processes preferred.
• Demonstrated ability to partner with Sales to support business development and growth.
• Excellent leadership, communication, and stakeholder management skills.
• Strategic thinker with strong problem‑solving and organizational capabilities.
• Bachelor’s degree required.

Client Relationship Management

• Serve as a senior sponsor for key institutional client relationships across EMEA.
• Build strong, long‑term partnerships with asset managers, asset owners, and stewardship teams.
• Provide strategic guidance on proxy voting execution, governance trends, and service optimization.
• Act as an escalation point for complex client issues, ensuring timely and effective resolution.

Team Leadership & Development

• Build, lead, and develop a regional relationship management team supporting clients across EMEA.
• Foster a high‑performance, client‑focused culture with strong accountability and collaboration.
• Establish training and development programs to enhance product expertiseand client engagement capabilities.

Product & Solutions Expertise

• Develop deep expertise in Glass Lewis’ proxy voting solutions, governance research, and service offerings.
• Ensure the team can effectively support clients in implementing and managing their voting programs.
• Partner with Product, Client Policy, and Research teams to deliver client‑driven enhancements and solutions.
• Support clients in navigating regulatory and market‑specific requirements across EMEA.

Partnership with Sales

• Collaborate closely with Sales to support new business opportunities and expansion within existing accounts.
• Participate in client presentations, RFPs, and strategic discussions.
• Identify opportunities to enhance client value through additional products and services.

Service Delivery & Operations

• Oversee the delivery of high‑quality, consistent client support across all EMEA markets.
• Establish scalable processes and service standards to support growth and operational efficiency.
• Work cross‑functionally with global teams to ensure a seamless client experience.