Global Head of Client Policy & Solutions (Hybrid)

Esgaia; Amsterdam; Hybrid; EUR 180,000 - 260,000; Full time

Job summary

Glass Lewis in Amsterdam seeks a Vice President of Client Policy to lead a global team of policy professionals. You will partner with Product, Technology, and Client Services to design policy tools, support institutional investors, and deliver insights into client policy design and implementation.

This permanent, hybrid role requires 10+ years of leadership experience and a strong background in governance or financial services.

Qualifications

• 10+ years leading teams, ideally in a role that combined people management with product, operations, or service delivery.
• Strong track record of partnering with Product/Engineering teams to design and launch tools, workflows, or platforms.
• Excellent written and verbal communication skills, with the ability to translate complex or technical concepts for diverse audiences.
• Strong organizational skills and the ability to manage multiple priorities across a global team.
• Demonstrated ability to work cross‑functionally and influence without direct authority.
• Comfort engaging with senior stakeholders, including clients and internal leadership.
• Background in proxy voting, corporate governance, financial services, or institutional investing is a strong plus, but not required—we'll invest in ramping the right person up on the domain.
• Bachelor's degree required.

Responsibilities

• Lead, develop, and inspire a global team of client policy professionals, fostering a culture of excellence, collaboration, and continuous improvement.
• Define team structure, roles, and capacity to support business growth and an evolving service model.
• Set clear performance expectations and provide ongoing coaching, feedback, and career development support.
• Serve as an escalation point for complex client policy matters and guide the team through challenging situations with sound judgment.
• Partner directly with Product and Technology to design and build tools and workflows that streamline policy design, implementation, and client‑facing insights.
• Act as the voice of the client and the team in product development, translating operational needs into clear requirements and prioritized roadmap input.
• Identify gaps in current tooling and champion initiatives that drive automation, efficiency, and differentiation.
• Bring a builder's mindset: comfortable with ambiguity, iteration, and driving a roadmap from idea to shipped solution.
• Partner with Sales and Client Services leadership to support retention, renewal, and expansion for key accounts.
• Engage with senior client stakeholders as a trusted advisor, with support from subject‑matter experts on your team as needed.
• Contribute to RFPs, proposals, and prospect conversations alongside the Commercial team.
• Work closely with Research, Operations, Technology, and Commercial teams to ensure seamless service delivery and alignment on strategic priorities.
• Drive the evolution of the overall policy service model in partnership with stakeholders across the business.

Skills

People leadership

Policy design

Product collaboration

Excellent communication

Cross-functional

Stakeholder management

Global collaboration

Education

Bachelor's degree

Job description

Glass Lewis in Amsterdam seeks a Vice President of Client Policy to lead a global team of policy professionals. You will partner with Product, Technology, and Client Services to design policy tools, support institutional investors, and deliver insights into client policy design and implementation.

This permanent, hybrid role requires 10+ years of leadership experience and a strong background in governance or financial services.