B2B Manager

JD.COM; Rotterdam; On-site; EUR 70,000 - 110,000; Full time

Job summary

JD.COM is seeking a capacity planning leader for its European B2B logistics network. You will design the capacity framework, build a robust carrier pool, and optimize capacity mix to support business growth.

You will source and onboard high-quality B2B carriers, develop a diversified supplier ecosystem, and allocate capacity in real time based on demand to ensure on-time delivery and high service levels.

Qualifications

• Industry experience: 5 years and above.
• Job experience: 3 years and above.
• Education: Bachelor's degree and above.
• Language: Fluent in Chinese and English.
• Proficient in cross-border B2B transportation operations, coordinating resources, and achieving cost reduction through data optimization.

Responsibilities

• B2B capacity planning and carrier pool design to support European growth.
• Carrier sourcing, onboarding, and diversification of supplier ecosystem.
• Dynamic dispatching and real-time capacity allocation for on-time delivery.
• Establish and monitor a carrier scorecard to drive service quality.
• Cost optimization, lane analysis, and efficiency improvements through data.

Skills

B2B capacity planning

Carrier sourcing

Dynamic dispatching

Data analytics

Cost optimization

Process improvement

Cross-border logistics

Education

Bachelor's degree

Job description

• B2B Capacity Planning - Design and oversee the overall capacity framework for the European B2B business, including building a robust carrier pool, optimizing capacity mix, and maintaining strategic reserve resources to support business growth.
• Carrier Sourcing - Identify, evaluate, and onboard high-quality B2B carriers; develop a diversified supplier ecosystem to secure stable and flexible capacity supply.
• Dynamic Dispatching - Allocate and adjust capacity resources in real time based on order demand, ensuring on-time performance and consistently high delivery quality.
• Performance Evaluation - Establish and enforce a comprehensive carrier scorecard (covering transit time, damage rate, successful delivery rate, etc.) to drive continuous improvement in service quality and reliability.
• Relationship Stewardship - Cultivate long‑term partnerships with key B2B carriers through regular performance reviews and strategic business dialogues, expanding both the depth and breadth of collaboration.

4. Cost Management

• Cost Control - Oversee end‑to‑end capacity cost accounting, analysis, and optimization; actively participate in carrier rate negotiations and benchmarking to secure competitive pricing.
• Efficiency & Savings - Drive cost reduction initiatives through lane optimization, load factor improvement, capacity structure refinement, and other data‑driven measures.

5. Data Analytics & Process Excellence

• Performance Monitoring - Track and analyze key operational metrics (load factor, on-time rate, cost per unit, etc.); produce actionable reports and lead improvement projects based on insights.
• Process Optimization - Streamline B2B capacity workflows, identify bottlenecks, and champion standardized, fine‑grained operations, while driving system digitalization and automation to enhance overall efficiency.

About You

• Industry experience: 5 years and above
• Job experience: 3 years and above
• Education: Bachelor's degree and above
• Language: Fluent in Chinese and English
• Professional skills: Proficient in the overall operation and compliance risk control of cross‑border B2B transportation, able to accurately meet B-end needs, coordinate internal and external resources, achieve cost reduction and efficiency improvement through data optimization, and efficiently solve various operational problems in European logistics