SENIOR OCEAN OPERATIONS SPECIALIST — BOOKINGS & CAPACITY

JD.COM; Rotterdam; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Competitive package

Job summary

JD Logistics is building its European ocean product from the ground up in Rotterdam, delivering an end-to-end service for enterprise customers. You will own the operational engine for shipments, managing bookings, capacity, documentation and milestones with direct collaboration to the Head of Ocean Product.

You will be the first operations hire, shaping processes, improving workflows and ensuring accurate records while maintaining high service levels in a fast-paced startup environment.

Qualifications

• 3–6 years in ocean freight operations or customer service
• Experience with bookings, documentation and shipment coordination
• Proficient with carrier portals, Incoterms, B/L basics and customs docs
• Fluent English; Dutch or German a plus
• Start-up mindset with broad role responsibilities

Responsibilities

• Be the PIC for your customers from booking to delivery, owning follow-up
• Run bookings with carriers against allocations, keep weekly cycle
• Manage allocation by tracking capacity vs committed and flag gaps
• Quote from the rate card with base, surcharges and validity
• Coordinate origin teams, carriers, customs, warehouse and inland transport
• Keep shipment files, milestones and costs accurate for correct billing

Skills

Customer focus

Attention to detail

English fluent

Adaptability

Tools

Carrier portals

Booking platforms

Excel

Job description

JD Logistics is building its European ocean product — a start-up inside a group, with enterprise customers, weekly sailings and carrier contracts being put in place now. You are the operational engine of it: the person in charge for our customers' shipments, running bookings and capacity day to day. It is a hands-on senior role with real ownership from week one: as the first operations hire you shape the processes the product will run on, working directly with the Head of Ocean Product.

WHAT YOU WILL DO

• Be the PIC for your customers. One face for the customer from booking to delivery: confirmations, milestones, changes, exceptions. You own the follow-up, so nothing waits and nothing is lost.
• Run the bookings. Place and manage bookings with the carriers against our allocations: forecast in, bookings placed, cut-offs met, rollovers fought and escalated. Keep the weekly booking cycle running.
• Manage the allocation. Track capacity used versus committed per carrier and lane; flag gaps and surpluses early; keep utilisation and the forward view up to date every week.
• Quote from the card. Prepare quotations from the rate card — base, surcharges, validity — within our committed turnaround. Escalate only what the card does not answer.
• Coordinate the chain. Origin teams, carriers, customs, warehouse and inland transport for the port-to-DC leg — including documentation, dangerous-goods checks and reefer requirements where they apply.
• Keep the record clean. Shipment files, milestones and costs per shipment complete and correct, so billing is right the first time and margin is visible.

WHO WE ARE LOOKING FOR

• 3–6 years in ocean freight operations or customer service at a freight forwarder or carrier — bookings, documentation and shipment coordination done yourself, ideally on Asia–Europe trade.
• Booking-system fluent. Carrier portals and booking platforms, Incoterms, B/L and customs documentation basics; confident in Excel.
• Service-minded and precise. You answer the same day, chase without being chased, and keep files exact. Calm under cut-off pressure.
• A start-up temperament. Comfortable with a broad role and few colleagues: today a booking, tomorrow a quote, next week improving the process.
• Languages. English fluent; Dutch or German a plus.

WHAT WE OFFER

A front-row seat in building an ocean product from the start: direct customer ownership, visible impact every week, and room to grow with the product — toward leading ocean operations, capacity management or pricing as the team is built around you. Competitive package.