-temp- Sales Support Officer

American President Lines; Rhoon; On-site; EUR 32,000 - 42,000; Full time

Job summary

CMA CGM Holland in the Netherlands is seeking a Sales Support Officer to assist Account and Sales Managers with administrative and sales processes for a diverse client portfolio. You will act as the link between clients, sales teams and internal departments to resolve operational challenges and boost customer satisfaction.

Key responsibilities include handling quotations, maintaining CRM records, supporting weekly sales meetings, and promoting CMA CGM’s range of services.

Qualifications

• Fluent in Dutch and English; French is a plus.
• Proficient in MS Office and CRM tools.
• Strong written and verbal communication.
• Customer-focused with a results-driven mindset.
• Team player with collaborative approach.
• Analytical thinker with problem-solving abilities.
• Able to present data clearly.
• Knowledge of Logistics and Shipping is a strong advantage.
• Excellent time management and multitasking.

Responsibilities

• Provide proactive administrative and sales support to Account and Sales Managers.
• Be the first point of contact for customer inquiries and daily support.
• Manage and follow up on quotation requests and workflows.
• Participate in weekly sales meetings and contribute insights.
• Utilize CRM and pricing systems daily.
• Collaborate on dispute resolution and root cause analysis.
• Ensure accurate filing of quotations, including FMC filings.
• Share customer feedback with local trade managers.
• Develop and present business cases to Head Office line managers.
• Promote CMA CGM’s full suite of services including e-Commerce, CMACGM+, Intermodal, and CEVA cross-selling.

Skills

Dutch & English

CRM systems

MS Office

Communication skills

Relationship building

Analytical thinking

Data presentation

Logistics knowledge

Time management

Procedural discipline

Tools

CRM software

Pricing systems

Job description

Select how often (in days) to receive an alert:

ID: 588540

Location: Rhoon, NL

CMA CGM Holland is located in Europe's largest container port: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

Jump Aboard for #betterways

We endeavour for Better Ways in everything we do our culture is embodied by boldness, imagination, exemplarity and excellence. With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in.

Build your career in shipping and logistics, apply today join tomorrow!

We are looking for temporary extra staff to support our Sales Support team.

ABOUT THE ROLE

As a Sales Support Officer, you’ll play a key role in supporting our Account and Sales Managers by ensuring smooth and efficient administrative processes for a diverse portfolio of customers. You’ll be the vital link between our clients, sales teams, and internal departments—helping to resolve operational challenges and elevate customer satisfaction.

The key responsibilities of the Sales Support Officer are divided as such :

• Provide proactive administrative and sales support to Account and Sales Managers
• Be the first point of contact for customer inquiries and daily support
• Manage and follow up on quotation requests and workflows
• Participate in weekly sales meetings and contribute insights
• Utilize CRM and pricing systems daily
• Collaborate on dispute resolution and root cause analysis
• Ensure accurate filing of quotations, including FMC filings
• Share customer feedback with local trade managers
• Develop and present business cases to Head Office line managers
• Promote CMA CGM’s full suite of services including e-Commerce, CMACGM+, Intermodal, and CEVA cross-selling
  

SKILLS AND COMPETENCIES

• Fluent in Dutch and English (French is a plus)
• Proficient in MS Office, CRM tools, and other business systems
• Strong communication skills—both written and verbal
• Customer-focused with a results-driven mindset
• A natural relationship builder and collaborative team player
• Analytical thinker with solid problem-solving abilities
• Able to present data clearly and effectively
• Knowledge of Logistics and Shipping is a strong advantage
• Excellent time management and multitasking skills
• Committed to following company guidelines and procedures

Screening is a standard part of our internal application process, by applying to this vacancy you acknowledge having taken note of this policy.

Come and find your better way with us!

Applying for this role is only possible in case you are Dutch residents therefor living and working in the Netherlands. Or in the case you have a valid working permit for the Netherlands.

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

Join us and discover a world of opportunities.