Training Specialist (After-Sales)

BYD Europe; Hoofddorp; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Remuneration based on performance

Pension plan

25 holidays + option to buy 5

Commuting allowance

Team building events

Job summary

BYD Europe BV in Hoofddorp, Netherlands, is seeking a Commercial Vehicle After-Sales Training Specialist to develop and deliver technical training for customers, service partners, and internal teams. You will lead programs focused on diagnostics, maintenance, repair procedures, and product knowledge for trucks, buses, and related equipment.

This role requires hands-on demonstrations, both on-site and virtual sessions, collaboration with engineering and support teams, and the ability to translate

Qualifications

• Degree or diploma in Automotive Engineering or related technical field.
• Minimum of 3 years of experience in commercial vehicle after-sales service or technical training.
• Strong knowledge of engines, transmissions, electrical systems, diagnostics tools, and troubleshooting.
• Fluent in English; travel within EU is required.
• Excellent presentation and communication skills; able to explain complex topics clearly.

Responsibilities

• Develop and deliver technical training modules for commercial vehicles, including diagnostics and maintenance.
• Deliver both in-person and virtual training to service technicians and dealership staff.
• Collaborate with engineering and product teams to keep content up to date.
• Create hands-on demonstrations and simulations to ensure knowledge transfer.
• Maintain training records and report on participation and certification progress.

Skills

Automotive engineering

Technical training

Presentation skills

English fluency

Travel willingness

Education

Automotive/Mechanical Engineering degree

Tools

LMS (Learning Management Systems)

Job description

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

We are looking for a highly motivated and technically skilled Commercial Vehicle After-Sales Training Specialist to develop and deliver technical training programs for our customers, service partners, and internal teams. This role is crucial for ensuring service excellence, enhancing technical capabilities, and supporting ongoing product knowledge development in the commercial vehicle sector.

Key Responsibilities:

• Develop and deliver technical training modules for commercial vehicles (e.g., trucks and buses), with a focus on diagnostics, maintenance, repair procedures, service manuals, and practical applications.

• Provide clear and effective explanations of technical training materials to end users, including service engineers, technicians, after-sales teams, and dealership personnel.

• Conduct both in-person and virtual training sessions for service technicians, after-sales teams, and dealership personnel.

• Collaborate with engineering, product development, and customer support teams to keep training content up to date and aligned with the latest technologies and product developments.

• Deliver hands‑on demonstrations, technical simulations, and practical assessments to ensure effective knowledge transfer and confirm learning outcomes.

• Monitor and evaluate training effectiveness through participant feedback, assessments, tests, and performance analysis.

• Maintain accurate training records and generate regular reports on training participation, progress, performance, and certification.

• Support field service teams by assisting with technical troubleshooting, identifying root causes, and collecting field feedback to improve service quality and training content.

• Contribute to the creation of digital training materials, including e‑learning modules, instructional videos, technical guides, and interactive learning materials.

• Create, edit, review, and maintain both technical and non‑technical training documentation, ensuring that all materials are accurate, clear, professional, consistent, and easy to understand.

• Deliver high‑quality on‑site training sessions for customers and service organizations as required.

• Stay up to date with industry trends, vehicle innovations, new technologies, diagnostic systems, and relevant regulatory requirements.

• Demonstrate strong problem‑solving skills and the ability to identify practical and effective solutions to technical and training challenges.

• Be flexible and adaptable to changing customer requirements, technical situations, training environments, and business priorities.

• Be hands‑on, creative, and practical when developing training solutions, demonstrations, exercises, and troubleshooting approaches.

• Maintain an open‑minded approach and actively collect ideas, experiences, and feedback from technicians and field service teams to continuously improve training methods and technical solutions.

• Respond professionally and effectively to technical questions, customer concerns, and unexpected situations, providing clear and practical solutions.

• Demonstrate the ability to simplify complex technical systems, concepts, and diagnostic procedures and explain them in a clear, structured, and easy‑to‑understand way.

• Encourage knowledge sharing and two‑way communication during training, creating an environment where technicians feel comfortable sharing their practical experience, challenges, and ideas.

• Continuously improve training methods and materials based on field experience, customer feedback, new technologies, and lessons learned.

Qualifications & Skills:

• Degree or diploma in Automotive Engineering, Mechanical Engineering, or a related technical field.

• Minimum of 3 years of experience in commercial vehicle after‑sales service or technical training.

• Strong technical knowledge of commercial vehicle systems, including engines, transmissions, electrical circuits, diagnostics tools, and component‑level troubleshooting.

• Excellent presentation, coaching, and communication skills.

• Familiarity with training tools and Learning Management Systems (LMS) is a plus.

• Ability to explain complex technical topics in a clear and engaging manner to diverse audiences.

• Fluent in English (Chinese or any European language knowledge is a plus).

• Willingness to travel both domestically and in EU is required.

Location: Hoofddorp, Schiedam
Department: After‑Sales – Commercial Vehicles
Employment Type: Full‑time

What we offer:

• Performance and experience based competitive remuneration, pension plan.

• 25 holidays + option to purchase 5 extra holidays.

• Commuting allowance

• Department & company wide teambuilding events.

• An exciting opportunity to be part of European transition to Zero Emissions transportation and de‑carbonization of the economy.