EV & Automotive Diagnostics Specialist (NL)

Omoda & Jaecoo Nederland

Amsterdam

On-site

EUR 45,000 - 70,000

Full time

18 hours ago

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Benefits offered by this job

Commuting allowance

Exposure to EV/ADAS tech

Competitive salary package

Job summary

OMODA & JAECOO NL is seeking a Technical Support Specialist NL to ensure exceptional service across the dealership network. You will support technicians, diagnose vehicle issues, and act as a bridge between workshops, customers, and the manufacturer.

The role covers training, knowledge sharing, warranty support, and maintaining accurate case records, with English fluency required and Dutch or another language a plus. This on-site role exposes you to EV, ADAS, and connected car tech.

Qualifications

Degree or certification in Automotive Engineering, Mechatronics, or related field.
2+ years of automotive technical support or senior technician.
Experience with EV systems, ADAS, or connected car technologies is an advantage.
Excellent communication and customer-service mindset.

Responsibilities

Provide real-time technical assistance to workshop technicians via phone, email, and digital platforms.
Diagnose complex mechanical, electrical, and software issues on vehicles from the Chery Group.
Support the correct use of diagnostic tools, service systems, and technical documentation.
If needed, go on site for troubleshooting.
Escalate unresolved technical cases to the manufacturer’s technical team and follow up until closure.
Review recurring issues and propose technical improvements or preventive measures.
Assist in training technicians on new technologies, repair techniques, and product updates.
Create and distribute technical bulletins, troubleshooting guides, and best-practice materials.